Salesforce.com's Salesforce SFA Named a Leader by Independent Research Firm

Evaluation reveals SaaS vendors have closed the gap with on-premise vendors

Solution noted for customization, integration and driving high sales adoption

SAN FRANCISCO - May 18, 2007 - Salesforce.com [NYSE: CRM], the market and technology leader in on-demand business services, today announced that Salesforce SFA was named a "Leader" in The Forrester Wave™: Sales Force Automation, Q2 2007 (April 2007).  The report states that "Salesforce.com dominates the SaaS SFA market in customer share with more than 29,800 customers," and that the company was deemed a Leader based on its "strong SaaS platform that supports customization and integration," its "rapid development and release cycle" and "continued focus on ease of use and driving sales adoption." 

Salesforce.com was among the select companies that Forrester invited to participate in its April 24, 2007 Forrester Wave Report.  In the evaluation, salesforce.com's top scores for its current offering were for usability, sales analysis and internationalization.  The company also received the highest "5.00" rankings for its financial performance and Salesforce SFA's time-to-value.

"The on-demand industry has hit a milestone with SaaS SFA solutions making up one half of the Leaders category for the first time," said Marc Benioff, chairman and CEO of salesforce.com.  "With more than 30,000 customers around the globe, salesforce.com's position as a leader in SaaS applications is clearly-established as customers have recognized the value and strength of our on-demand delivery."

Salesforce.com's flagship Salesforce SFA solution consistently drives more sales success than any other application.  High user adoption, a complete suite of tools, and powerful customization to support any sales process make it the only choice for sales reps, managers, and executives looking for success.  As part of the number-on on-demand CRM solution, Salesforce SFA is used by companies around the world to help grow revenues, increase customer satisfaction and reduce expenses.

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

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