Excel-Tech Ltd. Deploys Salesforce Service & Support, the New Standard for Customer Service

Medical device company leverages the power of the Salesforce Platform to manage all product, customer and warranty information at the fingertips of customer support staff

Faster and more efficient responses to prospects and customers drives increased revenue opportunities

SAN FRANCISCO - July 18, 2007 - Salesforce.com [NYSE: CRM], the market and technology leader in on-demand business services, today announced that Excel-Tech Ltd. ("XLTEK"), a leading manufacturer  of proprietary devices used to monitor the central and peripheral nervous systems, has joined the on-demand revolution and leveraged Salesforce Service & Support to drive significant improvements in its customer service operations.  XLTEK used the Salesforce Platform to customize and extend Salesforce Service & Support, creating a centralized source for all product information, customer data and warranty details.  The award winning Salesforce Service & Support solution enables XLTEK customer service staff to respond quickly and consistently to prospects and customers, resulting in greater employee productivity, more satisfied customers, and increased revenue opportunities.

XLTEK is one of the 32,300 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of April 30, 2007. Revenue and subscribers will be recognized as the service is delivered.

"Before Salesforce Service & Support, we had to separately access a contact management application, our ERP system, and various spreadsheets and databases in order to get the information needed to respond to requests or proactively target a specific segment of our prospects and customers," said Steven Plymale,  Vice President Quality and Customer  Care  at XLTEK.  "By centralizing all this data into a single location, Salesforce Service & Support has made our staff both more agile and more effective.  And by automating internal communications about customer cases and outstanding activities, Salesforce has also helped our sales and service teams to better collaborate on meeting customer needs."

XLTEK used the Salesforce Platform to tailor its Salesforce Service & Support deployment with custom tabs that consolidate data from the company's enterprise resource planning system with other critical information about prospects and customers, making it fast and easy for the support staff to find answers, log requests and track customer cases to completion.  Tapping into the AppExchange, XLTEK supplemented its Salesforce Service & Support deployment with additional applications that improve operations, such as:
  • Advance Call Scripting - AppExchange application makes it easy to create and customize interactive scripts that guide reps through their interactions with customers and provide coaching tips to help qualify leads and troubleshoot support issues
  • Case History Timeline - AppExchange component enables users to easily create a timeline to report on all stage changes, activities, and comments related to a single case
  • Clicktools - Clicktools AppExchange application enables users to create and update Salesforce information with custom forms, surveys and landing pages
"Salesforce Service & Support has had such a positive effect on our organization and our service efforts, that we are now planning to deploy Salesforce SFA for our sales team," added Plymale.  "We know the integrated solution will extend the productivity benefits across our organization and help us continue to maximize our overall success."

About XLTEK:

XLTEK is a medical technology company that designs, develops and sells proprietary medical devices. XLTEK's core business consists of its Neuro-Diagnostic Equipment, used by neurology specialists to assist in the diagnosis and monitoring of the central and peripheral nervous systems. These core products, marketed since 1997, are sold into four main markets: the epilepsy market, the sleep disorders market, the myopathy and neuropathy market, and the surgical monitoring market. Revenue from these core market segments currently generates the majority of XLTEK's revenue. The Company is leveraging these proprietary technologies and strong market position to development new and related products targeted at complementary markets.

XLTEK is headquartered in Oakville, Ontario, Canada. The Company's common shares trade on the Toronto Stock Exchange (TSX:NRV). Additional information about XLTEK and its products may be found at www.xltek.com.

Salesforce Platform and the AppExchange

Salesforce Platform is the on-demand platform for the next generation of business applications. Salesforce Platform reinvents traditional customization and integration and enables the creation of a whole new generation of on-demand applications that go beyond client/server computing.  The Salesforce Platform allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange directory, enabling all the innovation that the Salesforce Platform unleashes to benefit the entire on-demand community.
 
The AppExchange economy continues to expand as thousands of salesforce.com customers have installed thousands of on-demand business applications available on the AppExchange, found at http://www.salesforce.com/appexchange.

About Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet.  The company’s Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/.

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