Salesforce.com Celebrates New Milestones in Customer Satisfaction

SAN FRANCISCO - August 14, 2007 - Salesforce.com [NYSE: CRM], the market and technology leader in on-demand business services, today announced that it has achieved new milestones of satisfaction among Salesforce users, according to independent research firm CustomerSat, Inc.   In one particularly impressive result, a full 95 percent of customers surveyed responded that they "definitely will" or "probably will" continue to use Salesforce solutions.

"Happy customers are both the foundation and the benchmark of a successful company," said Marc Benioff, chairman and CEO at salesforce.com.  "Our customer satisfaction numbers send a powerful message that our ability to deliver low-cost, high-value solutions and our vision for The Business Web have set a high standard for on-demand business services."

In conducting the July 2007 survey, CustomerSat received 2,623 responses from a random sample of Salesforce users from around the globe.  Along with ongoing use, customers were asked whether they would recommend Salesforce to a colleague.  Here also, 95 percent of respondents said they "definitely will" or "probably will" recommend Salesforce.  72 percent have already recommended Salesforce to a colleague.

The survey also found that salesforce.com is helping executives achieve the business goals they set for their CRM solutions.  Of the 691 executive-level respondents:  

• 90% had improved customer data quality and data management
• 89% improved sales pipeline visibility
• 89% had improved customer service and support
• 89% had met compliance requirement objectives
• 80% had reduced sales, service, marketing or other operational costs
• 79% had increased customer satisfaction
• 73% had increased customer retention
• 73% had enhanced cross-sell and up-sell opportunities
• 70% had increased sales revenue

"Every company should be evaluated not only on the quality of its products and its fiscal health, but also on the value it delivers to its customers," added Benioff.  "We're proud to share our customer satisfaction levels, and we challenge our competitors to be as transparent with their customer ratings."