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Salesforce.com Foundation 1% Product Donation Program Transforms Health and Human Services Case Management for Family Service Agency of San Francisco

SAN FRANCISCO - August 20, 2007 - Salesforce.com Foundation, the global leader in integrating philanthropy and business, today announced that through the Salesforce.com Foundation 1% Product Donation Program, Family Service Agency of San Francisco (FSA) has implemented industry leading on-demand CRM technology from salesforce.com to transform their visionary health and human services agency. FSA, a nonprofit social-services provider in San Francisco, is one of over 2,200 nonprofits around the world using donated licenses from salesforce.com to reinvent their organizations as part of salesforce.com's mission to redefine corporate philanthropy just as it redefined business technology.

"Salesforce.com's technology has the power to transform health and human services management agencies around the world," said Robert W. Bennett, president and CEO, Family Service Agency of San Francisco. "With the salesforce.com 1% Product Donation Program, our century-old organization has the same leading edge system that is in use by the world's largest enterprises. This has enabled us to drive organizational change and spend more time focused on our mission to provide caring, effective, and innovative social services to those most in need in our city."  

With a growing organization, including over 30 programs serving the mentally ill, over 66 funding sources and over 140 case workers with case loads of approximately 40 clients each, FSA was challenged to scale with its decades-old system of paper records for client tracking and reporting. In addition, under social-service contracts funded by the state of California's Proposition 63, which provides funding to develop new services for people with serious mental illlness, a new level of documentation and tracking was required.

Using donated licenses from the salesforce.com 1% Product Donation Program, FSA worked with a salesforce.com nonprofit partner, Exponent Partners, to customize its Salesforce on demand CRM application to create San Francisco's first automated client and case management system, which it named CIRCE. CIRCE added, for example, capabilities to track "episodes" and "diagnoses," allowing Family Service Agency to measure client progress and to modify treatment accordingly. CIRCE has also integrated the Salesforce application with county and government forms, streamlining its reporting processes.

One of the largest transformations has been the benefits of the on-demand model for the agency's case workers working in the field with clients. Previously, case workers spent nearly 50 per cent of their time on paperwork and reporting. Now using Salesforce, they can access client records remotely, make case notes more quickly and easily, and track client progress over time. They have been able to increase their time spent directly with clients by over 30 percent, while also improving the quality of their work and enhance client recovery.     

"With Salesforce, for the first time we have access at our fingertips to demographic, outcome and productivity reports across all services and programs, giving us visibility into the effectiveness of our client programs and the ability to set and track metric-based benchmarks for client progress," added Bennett. "Our vision is to use this system as a model to help other agencies to evolve their organizations by leveraging the power of the Internet."

About the Salesforce.com Product Donation Program
The salesforce.com 1% Product Donation Program provides qualified nonprofits around the world with unprecedented access to state of the art, enterprise-class technology to fuel innovation in their organizations and allow them to spend more time focused on their missions. Today, over 2,200 nonprofits are using Salesforce to manage a wide range of organizational needs including managing constituent relationships, fundraising campaigns, volunteers, program delivery, and much more. Salesforce.com donates 10 licenses to qualified nonprofits. Additional licenses are offered at an 80 percent discount. For more information on this program, please visit http://www.salesforcefoundation.org/product.

Developers interested in creating applications for nonprofits can get started for free by joining the Salesforce Developer Network http://www.salesforce.com/developer/, which provides instant access to software development tools and information on how to develop on the Salesforce platform.
 
About Family Service Agency of San Francisco
Founded in 1889, Family Service Agency of San Francisco is the oldest nonsectarian, nonprofit charitable social-services provider in the City and County of San Francisco. Its mission is to strengthen families by providing caring, effective, and innovative social services, with special emphasis on the needs of low-income families, children, the elderly, and disabled people, thus improving the quality of life for all San Franciscans.

Not surprisingly, in a city filled with such astonishing cultural, economic, and ethnic diversity, FSA addresses a large and varied population. With over 30 programs in 11 languages at sites throughout San Francisco, its comprehensive array of services reaches across all ethnic, cultural, and linguistic lines. Its programs served more than 16,000 individuals last year, including 6,000 children and youth, 600 teen parents, and 5,000 elderly people. More than 70% of clients have annual incomes below the poverty level, about 65% of the clients are of ethnic or racial minorities, and over half are female. Its programs have been recognized as national models and have received the highest possible ratings from San Francisco's Department of Public Health.