Salesforce Call Center and Salesforce Customer Portal Receive 2007 Product of the Year Awards from Customer Inter@ction Solutions®
SAN FRANCISCO - January 15, 2008
Salesforce.com's customer service applications recognized for commitment to quality for the second
year a row
- Salesforce.com [NYSE:
CRM], the market and technology leader in
, today announced that Salesforce
have received 2007
Product of the Year Awards from Technology Marketing Corporation's (TMC®) Customer Inter@ction
Solutions® magazine (www.cismag.com) for the second year in a row. Customer Inter@ction Solutions
has been a leading publication covering call center, CRM and teleservices industries since 1982.
"Salesforce Call Center and Salesforce Customer Portal were designed to meet the customer
service needs of companies of all sizes to ensure customer satisfaction and loyalty, all delivered
via the Software-as-a-Service model," said George Hu, executive vice president, products and
marketing of salesforce.com. "We're proud to receive the Customer Inter@ction Solutions
Product of the Year Awards, which highlight the quality and value our solutions deliver to our
Salesforce Call Center's Software-as-a-Service
customer service application
is designed to
help contact center agents work more efficiently. Packaged
provide instant access to information needed to quickly resolve customer
inquiries and ensure consistent service quality while maximizing
, and up-sell and cross-sell efforts. Computer-telephony integration
capabilities within Salesforce Call Center help companies leverage existing infrastructure and
integrate it seamlessly within contact centers to improve call handling, response times and agent
Salesforce Customer Portal
delivers a powerful customer self-service portal that helps companies boost customer loyalty. The
solution helps fully exploit the capabilities of Web 2.0 as the ideal channel to deliver superior
self-service. With Salesforce Customer Portal, companies can deliver relevant customer information
based on data from any source, share any application built on the Force.com Platform-as-a-Service,
and get every department - from service to sales to operations - to engage with customers online.
"Customer Inter@ction Solutions is proud to honor salesforce.com with these 2007 Product of
the Year Awards. For 10 years, Customer Interaction Solutions has been recognizing the most
innovative products by bestowing this prestigious award to the most deserving companies. Again, we
are proud to distinguish the greatest achievements in the advancement of call centers, CRM and
teleservices technologies in 2007," said Nadji Tehrani, Executive Group Publisher and
Editor-in-Chief of Customer Interaction Solutions magazine. "Salesforce.com has proven they are
dedicated to quality and excellence in solutions that benefit the customer experience as well as
ROI for the companies that use them. We're proud to honor their achievements."
The Product of the Year Award winners for 2007 will be featured in the January 2008 issue of
Customer Inter@ction Solutions magazine.
For more information about the 2007 Product of the Year Awards or any of the TMC media
properties, please visit www.tmcnet.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the
call/contact center, CRM and teleservices industries. CIS magazine has helped the industry
germinate, grow, mature and prosper, and has served as the leading publication in helping these
industries that have had such a positive impact on the world economy to continue to thrive. Through
a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab
reviews and the recognition of the innovative leaders in management and technology through our
highly valued awards, Customer Interaction Solutions strives to continue to be the publication that
holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET
TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source
of news and articles for the communications and technology industries. Ranked in the top 6,000 most
visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique
visitors each month. TMC is also the first publisher to test new products in its own on-site
laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and
Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC,
visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic
levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about
TMC, visit www.tmcnet.com.
Force.com Platform and the AppExchange
reinvents the traditional development, deployment and
distribution of any business application with platform-as-a-service. Developers, customers and
partners can use Force.com to easily create a new generation of on-demand applications and deploy
them worldwide as a service. Force.com allows applications to be easily shared, exchanged and
installed with a few simple clicks via salesforce.com's AppExchange marketplace, enabling all the
innovation that Force.com unleashes to be easily distributed to the entire on-demand community.
The AppExchange economy continues to expand, with thousands of customers installing
applications via the AppExchange. Customers of all sizes can quickly and easily extend Salesforce
with additional on-demand business applications available on the AppExchange, found at
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.