Salesforce Positioned in the Leaders Quadrant in the 2015 Magic Quadrant for Multichannel Campaign Management

SAN FRANCISCO–April 16, 2015–Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced that Salesforce has been positioned for its Salesforce Marketing Cloud by Gartner, Inc. in the “Leaders” quadrant for its Magic Quadrant for Multichannel Campaign Management 2015 report. With the Salesforce Marketing Cloud, marketers can build a single view of the customer and plan and optimize the customer journey. Leading global brands like Alex and Ani, DonorsChoose.org and Philips leverage the powerful combination of Salesforce CRM and Marketing Cloud’s digital marketing solutions to deliver personalized content to customers across every channel and on any device.

According to Gartner: The multichannel campaign management market comprises vendors that seek to orchestrate a company’s communication and offers to customer segments across a multichannel environment, such as websites, mobile, social, direct mail, call centers and e-mail.

Gartner’s Magic Quadrants are based on rigorous analysis, backed up by highly structured methodologies. According to Gartner, leaders in Multichannel Campaign Management, “do considerably better in overall campaign management performance for basic and advanced campaigns, and for integration with digital marketing. They have high market visibility, high market penetration, strong market momentum and a strategic vision for growing the campaign management business.”

“Successful marketers connect customer interactions across channels and devices, combining customer data and behaviors to create personal communications that are delivered on the customer’s terms,” said Scott McCorkle, CEO of Marketing Cloud, Salesforce. “Salesforce Marketing Cloud’s Magic Quadrant position reinforces our leadership in empowering marketers to deliver highly relevant, 1:1 communications.”

Global Brands Deliver 1:1 Customer Journeys at Scale with the Salesforce Marketing Cloud
The Marketing Cloud is the world’s #1 marketing application. With the Marketing Cloud, marketers can build a single view of the customer and plan and optimize the customer journey. Leading global brands like Alex and Ani, DonorsChoose.org and Philips leverage the powerful combination of Salesforce CRM and Marketing Cloud’s digital marketing solutions to deliver personalized content to customers across every channel and on any device.

Additional Information
Learn more about the Salesforce Marketing Cloud: https://www.salesforce.com/marketing-cloud/overview/

Connect with Salesforce
Follow @salesforce and @marketingcloud on Twitter
Like Marketing Cloud on Facebook: http://facebook.com/marketingcloud

Gartner, Magic Quadrant for Multichannel Campaign Management, Adam Sarner and Julie Hopkins, 13 April 2015.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: http://www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

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About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.