Salesforce Community Cloud Recognized as a Strong Performer by Independent Research Firm

SAN FRANCISCO—September 7, 2016—Salesforce (NYSE: CRM), the Customer Success Platform and world’s #1 CRM company, today announced Salesforce Community Cloud was recognized as a strong performer by Forrester Research in its report, The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016.

Salesforce received the highest scores among all vendors in both the strategy and market presence categories. The report stated, “Salesforce is the gorilla in the PRM market today, having more customers and ecosystem partners and global support resources than other PRM vendors by an order of magnitude. Salesforce’s PRM solution, an extension of its Community Cloud offering, is strongest in some of the foundational elements of PRM. The product leads with its clear, comprehensive identity and access management capabilities, an important capability for customers wanting to segment and track many thousands of channel partners. And Salesforce’s Force.com development environment lends itself well to the specific customization requirements of larger channel organizations.”

Comments on the News:
"Accelerating partner performance is key to driving business growth,” said Mike Micucci, GM and SVP, Salesforce Community Cloud. “With Community Cloud, companies can quickly build compelling and easy-to-use partner communities, creating more engaged partners and ultimately increasing their channel sales.”

“With more than 1,200 locations nationwide and growing, providing an exceptional experience for our franchisees is paramount,” said Chris Lavoie, VP of Information Systems, Planet Fitness. “With Community Cloud we have streamlined our operational workflows for everything from sales to real estate to store openings and beyond, resulting in more efficient processes and satisfied franchise owners and staff.”

Salesforce Community Cloud helps companies of all sizes deliver a seamless partner experience, deepening relationships and accelerating channel sales. With Community Cloud, companies have experienced a 43% increase in partner sales. Companies of any size and industry are able to optimize every stage of the partner lifecycle with Community Cloud, from partner recruitment and onboarding to closing deals and analyzing results.

Additional Information
The Forrester Wave™: Partner Relationship Management (PRM) Platforms, Q3 2016 is available here: https://www.salesforce.com/form/communities/forrester-wave-report-prm.jsp
Learn more about Salesforce Community Cloud http://www.salesforce.com/communities/overview/

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About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: http://www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE.

© 2016 salesforce.com, inc. All rights reserved. Salesforce, Community Cloud and others are trademarks of salesforce.com, inc. Other brands featured herein may be trademarks of their respective owners.

Kate Wesson
Salesforce PR
w. 415-589-4658
kwesson@salesforce.com

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.