CRM Applications

Transform Your Business

Everything your company does meets a customer’s needs. Can you do those things better? Are you sure your right hand knows what your left is doing?

CRM systems streamline your business processes by automating them. Ensuring your sales, marketing, and support efforts are all working toward a common goal means you can take your business success to a whole new level.

 
Want to understand CRM technology basics? Learn how.
 

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Sales & Marketing

With a CRM solution, you can generate more leads with effective marketing campaigns via multiple channels, optimize lead management, convert leads into customers, view all account-related information and activities, analyze your sales pipeline, and see what’s working and what’s not.
Download Sales & Marketing process map | Powerpoint or PDF

 
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Activity Management

An effective CRM solution lets you view all customer transactions, respond confidently to customer calls or emails, capture important information about customer interactions, and manage your tasks and follow-up activities.
Download Activity Management process map | Powerpoint or PDF

 
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Service & Support

Using a CRM solution helps you collect customer support requests from various channels, assign support cases to the appropriate agent, leverage the best solutions to customer problems using knowledge management, escalate support cases when needed, help customers find solutions via your Web site, and identify areas for service improvements.
Download Service & Support process map | Powerpoint or PDF

 

Sales Force Automation (SFA)

Improve your sales pipelines by optimizing lead management with SFA. Comprehensive, on-demand SFA includes point-and-click customization, real-time analytics, instant global deployment, and proven ease of use to help you get the upper hand with your sales data. Plus, automated best practices and consistent messaging help boost close rates.

Service & Support

Make case management a breeze, improve resolution times, and turn your customers into evangelists. Agents are immediately productive using the simplicity of the Web. Customer service managers get point-and-click configuration so they can respond quickly to changes by automating business processes—reducing attrition and costs.