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Call center

Here’s everything you need for a productive call center and happy service agents. Create and track cases coming in from every channel, automatically route and escalate what’s important, and integrate with your telephony or back office applications. The best part? It’s all as easy to use as your favorite Web site.

Forrester study | Strategies for executives | Gartner Magic Quadrant
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Get a single customer view

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With a single console for every interaction, Salesforce CRM gives agents a complete customer view at their fingertips. That means faster service and higher customer satisfaction.

Offer flexibility in your service

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Whether it’s phone, email, or the Web, your customers want options, so make sure your agents have cross-channel service capabilities.

Access customer information instantly

Keep agents productive by integrating with your telephony infrastructure. Salesforce CRM integrates with 80 of the most popular phone systems.

A complete call center, entirely in the cloud

Run your entire call center, from your telephony to your CRM, entirely in the cloud with solutions from the leaders in call-center technology: Salesforce.com and Cisco.

Automate processes for faster resolution

To deliver the great service your customers expect, your agents need the right processes in place. With customizable workflow tools, you can automatically transfer, escalate, or close cases to keep service moving as quickly as possible.

Help agents work together to respond quickly

Help agents solve the most challenging customer issues quickly by collaborating with each other or with other employees throughout your company.