The On-Demand Leader for Companies of All Sizes. Free CRM 30-Day Trial.
Free Trial View Demo

Customization and integration

With the Force.com platform, you can tailor your service applications to fit your business, easily and on-the-fly. Any process. Any integration. Any UI.

Forrester Economic Study | Resource Kit | Gartner Magic Quadrant

 

Tailor your system with the click of a mouse.

Customize Salesforce CRM to fit your service organization... and do it quickly. Most customizations can be made with the point-and-click interface. Quickly set up support for new products or services without teams of developers or system downtime.

Access the right customer information instantly

Keep agents productive by integrating with your telephony infrastructure. Salesforce CRM integrates with 80 of the most popular phone systems.

Get complete visibility across every system

Pre-built connectors to the most popular back-office applications give you complete customer visibility. Put an end to swivel-chair integration and make your agents more productive.

Join conversations taking place in the cloud

Salesforce CRM is cloud-native. That means you can connect with other open Web communities, like Facebook and Twitter. This helps you join conversations about your company and your service in places that have previously been out of reach of service organizations.

Customize anything, from pixel level UI changes to adding new logic and code

You can completely customize and expand virtually any part of your Salesforce CRM application. With Apex Code, you can create any business logic you can think of, and Visualforce gives you pixel-level control over your user interface. You can also integrate with any application. And none of it will break during upgrades.

Extend your business with hundreds of apps

Salesforce.com’s Force.com AppExchange is a rich library of ready-to-deploy business applications. Simply click to add new apps to your current Salesforce CRM deployment—from expense management to purchasing to recruiting—all created by salesforce.com customers, developers, and partners.