The Salesforce email-to-case feature lets you automatically create support cases from emails sent to the customer service addresses you designate. That means improved issue tracking and faster service.
Customizable, pre-formatted email templates not only help agents deliver faster service, they also make your customer communications more professional, polished, and properly branded.
Do your agents prefer to work in Microsoft Outlook or Lotus Notes? Not a problem. With Salesforce CRM, you can seamlessly synch your emails and calendar events with your existing email client.