Community

Smart companies today recognize the value of tapping into the wisdom of the crowd to capture the best answers and the most innovative ideas. With Salesforce CRM, you'll spark conversations that are more insightful, capture knowledge that makes you smarter, and harness the innovative potential of the community.

Forrester study | Strategies for executives | Gartner Magic Quadrant

Answers
Ideas
Analytics
Community
management
Ideas in
action

Crowd-source your knowledge

Your customers can seek help from others in the community with the answers feature. Ask a question, vote on answers, and capture the best information in the knowledge base.

Give your communities a voice

The ideas community offers an online, interactive forum where your customers can share, discuss, and vote on ideas or issues so that the most valuable information bubbles up to the top. The community plays an active role in shaping its voice and enriching conversations.

Get insight into your communities

With Salesforce CRM’s easy-to-use analytics engine, you can identify at a glance the top ideas and issues, drill deeper into voting behavior, and slice and dice the data any number of ways.

Understand your community better

Because your ideas community is integrated with the rest of Salesforce CRM, you can enrich the profiles of your contacts with updated feeds of their community activities. You’ll get an even more comprehensive view of customers.

Turn the top ideas into reality

With the Service Cloud™, there’s no reason to sit on the sidelines of these customer conversations. Let your customers know you’re listening to their feedback by adding your own comments and using the ideas in action feature to show how you’re implementing their ideas.