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Ideas
Salesforce CRM helps you tap into the wisdom of the crowd to capture the best ideas. It's time to spark conversations that are more insightful, capture feedback that's more actionable, and realize the innovative potential of the community.
Give your communities a voice
The ideas community offers an online, interactive forum where your customers can share, discuss, and vote on ideas or issues so that the most valuable information bubbles up to the top. The community plays an active role in shaping its voice and enriching conversations.
Eliminate the need to log in to view ideas
With Force.com sites, you can broaden the reach of your ideas community by allowing anyone to view ideas without logging in.
Get insight into your communities
With Salesforce CRM’s easy-to-use analytics engine, you can identify at a glance the top ideas and issues, drill deeper into voting behavior, and slice and dice the data any number of ways.
Understand your community better
Because your ideas community is integrated with the rest of Salesforce CRM, you can enrich the profiles of your contacts with updated feeds of their community activities. You’ll get an even more comprehensive view of customers.
Turn the top ideas into reality
With the Service Cloud, there’s no reason to sit on the sidelines of these customer conversations. Let your customers know you’re listening to their feedback by adding your own comments and using the ideas in action feature to show how you’re implementing their ideas.