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The first place many people turn for answers today—including answers about your products and services—is Google. With the Service Cloud™, you can be sure they find the knowledge and information that you want to share.

Forrester Economic Study | Strategies for Executives | Gartner Magic Quadrant

 

 

Show your knowledge in Google search results

With the Service Cloud, you can make your knowledge base answers accessible through Google, or any search engine, so customers get the trusted help they’re seeking.

 

Share answers without requiring a login

Why keep answers locked up in your call center or behind a login? Salesforce CRM lets your customers quickly find them, any time, right on your Web site.

 

Expose service information on a public Web page

Force.com sites technology lets you share product, company, or service information on a public Web page. And like everything in Salesforce CRM, it’s all in the cloud. There’s nothing for you to host and no servers to manage.