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Analytics
Service analytics give you complete insight into your customers and total control over your business. Dashboards provide the high-level visibility you need at a glance, while real-time reports help you drill in for the details. And thanks to Salesforce CRM’s famous ease of use, creating your own reports and dashboards is a snap: no more waiting for overloaded IT resources to free up.
Get control of the service metrics that matter
Dozens of real-time service reports and dashboards help you monitor and act on service metrics right out of the gate. Finally, get much-needed insight into the factors affecting your service performance.
Create the reports you need, without hassle
Quickly build your own reports with an easy-to-use wizard. Salesforce CRM makes it easy to get the visibility you need without the hassle of complicated analytics tools or the need to pester IT or analysts.
Get real-time visibility, tailored to your business
Add as many real-time dashboards as you need to track your service performance with at-a-glace ease. And do it on your own with an easy point-and-click interface.
Keep tabs on the knowledge your customers need
Better manage your knowledge with metrics specifically designed to ensure you and your customers are getting the right answers right away. Understand what gets used, identify trends, and spot knowledge gaps.