Editions & Pricing

Deliver amazing customer service anytime, anywhere, for any size business.

Have questions? Call 1-800-NO-SOFTWARE.

Service Cloud

Complete CRM Customer Service Solutions

 
 

PROFESSIONAL

PROFESSIONAL

PROFESSIONAL

Basic customization for any size business

$65

/user/month*
(billed annually)

Try for FREE ›

Includes the following features:

Case management

Computer Telephony Integration (CTI)

Web and email capture

Salesforce1 Mobile App

Reports & analytics

Customizable dashboards

Sales features such as opportunities & customizable forecasting

 
Most popular

ENTERPRISE

ENTERPRISE

ENTERPRISE

Deep customization for comprehensive support

$135

/user/month*
(billed annually)

Try for FREE ›

Includes all Professional features

PLUS

Service Cloud Console

Service contracts and entitlements

Knowledge base **

Web chat **

Salesforce Communities for Service **

Social customer service ***

Salesforce Identity

Salesforce Private AppExchange

 
 

PERFORMANCE

PERFORMANCE

PERFORMANCE

Fully integrated sales and service platform

$300

/user/month*
(billed annually)

Try for FREE ›

Includes all Service Cloud & Sales Cloud Enterprise features

PLUS

Integrated knowledge base

Live web chat

24x7 global support with admin services

Goals, coaching, and rewards for teams

Single console view for Inside Sales

Access to new contacts and accounts

Auto data cleansing

Unlimited custom app development

Multiple sandboxes, plus more storage

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Desk.com

Small Business Solution

 
 

STANDARD

STANDARD

STANDARD

Instant service for fast growing companies

$30

/user/month*
(billed annually)

Try for FREE  

Desk.com includes the following features:

Case management

Multi-channel support

Productivity tools

Self-service customer portal

Desk.com mobile app

Reporting & analytics

Knowledge base

3rd-party integration

* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ Performance Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.
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