Editions & Pricing

Deliver amazing customer service anytime, anywhere, for any size business.

Have questions? Call 1-800-NO-SOFTWARE.

Service Cloud

Complete CRM Customer Service Solutions

 
 

PROFESSIONAL

PROFESSIONAL

PROFESSIONAL

Basic customization for any size business

$65

/user/month*
(billed annually)

Try for FREE ›

Includes the following features:

Case management

Computer Telephony Integration (CTI)

Web and email capture

Mobile access

Reports & analytics

Auto-suggested solutions

Case auto-assignment & escalation

Customizable dashboards

Content library

Email integration

Sales features such as opportunities & customizable forecasting

 
Most popular

ENTERPRISE

ENTERPRISE

ENTERPRISE

Deep customization for comprehensive support

$135

/user/month*
(billed annually)

Try for FREE ›

Get all Professional features

PLUS

Service Cloud Console

Service contracts and entitlements

Knowledge base **

Web chat **

Salesforce Communities for Service **

Social customer service ***

Workflow & approvals

Visual workflow

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Enterprise analytics

Salesforce Identity

 
 

Unlimited

Unlimited

Unlimited

Unlimited CRM power and support

$260

/user/month*
(billed annually)

Try for FREE ›

Get all Enterprise features

PLUS

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24x7 toll-free support

Unlimited access to 100+ admin services

Unlimited online training

Mobile customization and administration

Additional data storage

a  

Desk.com

Small Business Solution

 
 

STANDARD

STANDARD

STANDARD

Instant service for fast growing companies

$30

/user/month*
(billed annually)

Try for FREE  

Desk.com includes the following features:

Case management

Multi-channel support

Productivity tools

Self-service customer portal

Desk.com mobile app

Reporting & analytics

Knowledge base

3rd-party integration

best-value

Bundle Pricing: Service & Sales Cloud

Over $600 in value

PLUS THE FOLLOWING EXCLUSIVE FEATURES:

Integrated knowledge base

Live web chat

Goals, coaching, and rewards for teams

Single console view for Inside Sales

Access to new contacts and accounts

Auto data cleansing

Additional sandboxes + more storage

  Performance  

  Performance  

Fully integrated sales
and service platform

$300

/user/month* (billed annually)

Watch demo ›

Get all Service Cloud & Sales Cloud Unlimited features PLUS

PLUS

Integrated knowledge base

Live web chat

Goals, coaching, and rewards for teams

Single console view for Inside Sales

Access to new contacts and accounts

Auto data cleansing

Additional sandboxes

Additional data storage

* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
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