Editions & Pricing

Get started with the world's #1 customer service app

Have questions? Call 1-800-NO-SOFTWARE.



Basic service and support for any size team


/user/month* (billed annually)

Try for FREE ›

Includes the following features:

Case management

Computer Telephony Integration (CTI)

Web and email capture

Mobile access

Reports & analytics

Auto-suggested solutions

Case auto-assignment & escalation

Customizable dashboards

Content library

Email integration

Sales features such as opportunities & customizable forecasting

Most popular


Service for the enterprise


/user/month* (billed annually)

Try for FREE ›

Includes all Professional features


Service Cloud Console

Service contracts and entitlements

Knowledge base **

Web chat **

Salesforce Communities for Service **

Social customer service ***

Workflow & approvals

Visual workflow

Call scripting

Case team collaboration

Integration via Web Services API

Developer sandbox

Offline access

Enterprise analytics

Salesforce Identity



Extend CRM to accelerate performance


/user/month* (billed annually)

Try for FREE ›

Includes all Enterprise features


Data.com contacts and company profiles

Work.com perform

Multiple sandboxes

Full mobile

Unlimited customizations

Unlimited custom apps

Assigned Success Resource†

24x7 toll-free support

Unlimited access to 100+ administration services

Unlimited access to Premier online training catalog

Mobile customization & administration

Increased storage limits ‡


* All per user products require an annual contract.
** Available for an additional fee.
*** Available as a downloadable application via the AppExchange.
† Available for customers with 200+ CRM Unlimited Edition licenses.
‡ All editions have a minimum of 1GB of data and 11GB of file storage shared by all users. Additional storage is available on a per-user basis for each edition. For more information download the full edition comparison chart.