Welcome to Summer ’11
Sun, fun, and social™
Summer '11 brings you lots of new social features and innovation with each cloud.
Sales Cloud: Collaborate with ease and build reports at lightning speed.
Service Cloud: Engage your customers with Salesforce for Twitter & Facebook and Salesforce Live Agent.
Chatter: Collaborate with colleagues with Chatter Favorites, @mentions, #topics, and now, Chatter Mobile for Android.
Data.com: Shorten your sales cycle with accurate contact data right in Salesforce.
App Cloud: Manage user profiles more easily and develop apps more quickly.
Top features from the IdeaExchange
You asked for it and we built it! Check out the top five features voted by you in Summer '11.
1. QuickFind in Setup – App Cloud
2. Outlook Task Sync – Sales Cloud
3. Report Builder Accelerators – Sales Cloud
4. Article Permissions – Service Cloud
5. Advanced Article Reporting – Service Cloud
Sales Cloud Summer ’11
The world's #1 sales application
Boost your productivity with Chatter Feeds, now available in any list view, and build reports faster than ever with Report Builder Accelerators.
Summer '11 also lets you sync Outlook tasks and Salesforce activities and makes resolving items a breeze. And with Social Files and Expanded File Filters, you can now find and collaborate on files more easily.
Analytics & Forecasting
Email & Calendaring
Service Cloud Summer ’11
The next generation of customer service
Connect to social channels like Twitter and Facebook from within Salesforce to monitor and engage with your customers. And with Salesforce Live Agent, you can chat with them in real time.
Summer '11 also increases your power of customization—modify the sidebar and layouts or add custom components to increase productivity and delight your customers.
Contracts & Entitlements
Chatter Summer ’11
Your company's private and secure social network
Collaborate and share files more easily with Chatter for iPhone, iPad, and BlackBerry and with Chatter Desktop. Browse, filter, post, and search using @mentions and #topics to quickly find and communicate content that matters most. Chatter becomes even more mobile in Summer '11 when it also becomes available on Android.
Mobile & Desktop
Data.com Summer ’11
Accurate contact data within Salesforce
Plan your sales strategy and shorten your sales cycle by reaching the right contacts quickly. Data.com’s crowd-sourced database provides access to 4+ million accounts and 26+ million contacts continually refreshed by more than 1.6 million community members.
App Cloud Summer ’11
The leading cloud platform for business apps
We’ve streamlined the process for managing profiles with a new user interface and added a QuickFind search box to the setup sidebar, making it easy to find the tools you need. Build, debug, and test apps more quickly with new class and trigger filters, the Async Test Console, and other App Cloud code (Apex) and App Cloud pages (Visualforce) enhancements.