Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation, and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Wiley sees 213% return on investment with Salesforce.
Learn how the publisher implemented Agentforce to cut costs and boost productivity.
Customer Story
OpenTable boosts customer service with Agentforce.
See how the company boosts productivity for service reps with AI agents and Service Cloud.
Customer Story
Saks elevates luxury shopping with unified data and AI Service Agents.
See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.
Customer Story
Kawasaki Engines substantially boosts CSAT scores with Salesforce.
See how unifying data improves team productivity, customer satisfaction, and AI effectiveness.
Customer Success with Data Cloud
Customer Story
FedEx grows shipping revenue with unified B2B data in one view.
Data Cloud brings web, shipment, and account data together for more effective sales follow-up.
Customer Story
Air India delivers effortless, world-class service with Einstein.
Learn how the airline connects data to enhance generative AI and improve agent productivity.
Customer Story
Turtle Bay Resort elevates hospitality with AI-driven personalization.
Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.
Customer Story
Wyndham books faster with Data Cloud, increasing revenue per agent.
Unified customer profiles help hotel owners and service agents personalize guest experiences.
Customer success with Salesforce Platform
Customer Story
Connected data enables leaders and programs at World Economic Forum.
The Forum integrates 64 systems with near zero downtime for improved constituent experiences.
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Wrong order? Uber Eats resolves cases faster by automating workflows.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Explore all our customer stories.
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Customer Story
Schneider Electric unlocks sales opportunities with Salesforce
Learn how Schneider Electric unlocks sales opportunities with Salesforce Signature Success Plan.
Customer Story
Robert Kraft’s sports powerhouse takes fan obsession to new heights.
Kraft Sports + Entertainment, the name behind the New England Patriots, is building its next dynasty on data. By breaking down silos KSE personalizes sales and service for memorable fan experiences.
Customer Story
Formula 1 drives the next era of fan engagement
Learn how Formula 1 boosts fan satisfaction to 88% by making every second count.
Customer Story
See how Swissbit transformed operations to boost efficiency.
Discover the technology behind Swissbit’s most successful business strategies.
Customer Story
Duluth Trading Co. creates lightning-fast digital experiences with headless
See how they launched a customer-driven site and increased conversions — in just 5 months.
Customer Story
From 6 systems to 1: Cruise drives efficiency and boosts productivity
Learn how Salesforce experts helped Cruise, the driverless rideshare company, transform in four months.
Customer Story
Casey’s personalizes messaging 30x faster with real time data.
Learn how one Midwest staple earns more customers for life with unique and relevant journeys.
Customer Story
Veolia U.K. helps more organizations combat climate change with Salesforce.
Discover how this leader in ecological transformation is blazing a trail on the pathway to net zero.
Customer Story
Far from customers? GE Appliances closes the gap with virtual service.
See how GE Appliances closes the gap to customers with connected, proactive service.
Customer Story
Don’t wait years for results. See how Ford is reinventing itself fast.
Reinventing your business doesn’t have to be slow. See how Ford went from 0 to 60 with Salesforce.
Customer Story
Better business practices = happier customers: 5 tips from T-Mobile.
Learn 5 tips from T-Mobile for better business and happier customers.
Customer Story
How nonprofits can boost efficiency with AI-driven insights.
Riley Children's Foundation boosts fundraising with actionable insights.
Customer Story
How Humana uses data to bring patients back to the doctor.
Learn how Humana uses data to build trust with long-term members.
Customer Story
Grupo Globo boosts sales by 209% by maximizing platform performance
Learn how Grupo Globo supercharged subscription sales by maximizing its existing digital capabilities.
Customer Story
Read how a flexible platform helped small businesses adapt.
Discover the challenges small businesses faced during the pandemic and how they overcame them.
Customer Story
That chair you bought? See how MillerKnoll computes its carbon impact.
Learn how great design impacts everything from desk chairs to planet health at MillerKnoll.
Customer Story
Four steps to transform disparate data into actionable insights.
Stanley Healthcare transforms disjointed data into proactive, actionable sales insights.
Customer Story
Ordering snacks? Kellogg can fill your cart for you, thanks to data.
See how data powers suggested orders and support for Kellogg’s smaller B2B customers.
Customer Story
From 4 days to 4 minutes—how Vonage uses automation to respond faster
See how one telecommunications company achieved massive scale – by simply working smarter.
Customer Story
5P Consulting achieves work-life balance and success with technology.
Learn more about the steps that 5P Consulting took to shake up a big industry.
Customer Story
WR Immigration leveraged Salesforce to raise the bar for legal tech.
WR Immigration has grown into an industry-leading example of how to use technology in law.
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