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"With Force.com and the AppExchange, we’ve expanded our Salesforce CRM success and achieved measurable value by delivering feature rich, extensible applications to address a multitude of business functions."
— Ingres
For Ingres, the AppExchange Delivers Cloud-Based Solutions for a Variety of Business Processes
Ingres Corporation is a leading provider of enterprise open source information management services. Established when Computer Associates divested its open source database group, Ingres IT had no servers or data centers and needed to build its computing infrastructure from scratch. Managers chose Salesforce CRM to quickly put processes and systems in place for the new entity. The company’s initial salesforce.com solution was deployed in just days.
Committed to providing a 100% on-demand computing environment to their employees, Ingres managers continue to embrace cloud-computing delivery models as a way to reduce operating costs and streamline processes. Doug Harr, CIO of Ingres, turns to the AppExchange marketplace whenever the company has a new business need that needs to be addressed.
“Salesforce CRM has been a smashing success for us,” Harr says. “Whenever we need a new tool, we go to the AppExchange first. It’s a way for us to quickly deploy new applications and eliminate the costs associated with on-premise systems. We’re continuing to look at the AppExchange for ways to bring more and more of our processes into the cloud with fully integrated solutions.”
Ingres uses Salesforce CRM for more than traditional just customer relationship management. Harr has deployed tools from the AppExchange support the company in areas as diverse as financial management, marketing, sales compensation, and more.
Applications Used
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Myonelogin
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Intacct Financial Management
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Xactly Incent
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Silverpop Engage B2B (formerly Vtrenz)
Processes Supported
Authentication
As Ingres moves more of its business tools into the cloud, the company needs to address the sometimes competing needs of security and convenience. Providing employees with single sign-on capabilities for Salesforce CRM and other business applications was important, but Harr didn’t want to sacrifice security.
MyOneLogin combines strong authentication and single sign-on for Salesforce CRM and other Web applications in an easy-to-deploy online service. It is the easiest way to protect and manage access to Salesforce CRM and other tools and protects them from phishing, password theft, man-in-the-middle, and other threats.
“MyOneLogin was a great way for us to give our employees a quick, effortless way to log into Salesforce CRM and other business apps,” Harr says. “Best of all, they didn’t have to change their existing user IDs.”
About MyOneLogin | More Admin Tools
Accounting and Financial Management
Ingres had unique financial management requirements following its divestiture from Computer Associates. The company had pre-existing income streams and legacy customers that it needed to support. With offices in the US, Europe, Australia, Latin America, India, and Asia, it also required a solution that could handle complex global transactions.
Harr found Intacct on the AppExchange. Intacct offers the only cloud-computing accounting and financial management suite seamlessly integrated with Salesforce CRM. It provides a complete set of cloud-computing solutions for certified accounting, financial management, supply chain, financial reporting, and project management. The solution’s management of flexible revenue recognition and its global capabilities impressed Harr. “Intacct has been a great tool for us,” he says.
About Intacct | More Accounting/Finance Apps
Compensation Management
When Ingres needed a better way to manage its sales compensation programs, Harr looked again to the AppExchange. The company had been using Excel spreadsheets to track and calculate sales compensation, a system that was time-consuming and unwieldy.
Xactly Incent enables sales and finance executives to design, implement, manage, audit, and optimize sales compensation management programs easily and affordably. Xactly helps companies improve operational performance, optimize sales effectiveness, proactively manage risk and compliance, and maximize profits.
“Xactly Incent is extremely flexible so we’ve been able to execute new compensation plans as needed. And our reps can look at plans any time they want to check on their performance,” says Harr. “We’re extremely pleased with the results thus far.”
About Xactly Incent | More Compensation Management Apps
Demand Generation
When Ingres wanted a cost-effective solution to help create and manage marketing campaigns, and generate leads, Harr found Vtrenz, a Silverpop solution, on the AppExchange.
Vtrenz is an easy-to-use demand generation solution enabling Ingres marketers to create, execute, and automate results-oriented marketing campaigns from within Salesforce CRM. The solution automatically updates each Salesforce CRM record with campaign response data. Harr also appreciated Vtenz’s support for his company’s specific needs including webinar marketing and whitepaper distribution. “It’s a great value,” he says.
Innovation via the AppExchange won’t stop at these 4 applications. Harr is now looking to run human capital management and professional services automation in the cloud. In addition, he is actively evaluating integration solutions available on the AppExchange. As Harr explains, “When it comes to the AppExchange, the sky’s the limit.”