Charter Communications Uses Force.com Sandbox Testing Environment to Ensure Sarbanes-Oxley Compliance

"With one click, we're able to replicate our environment without disrupting our day-to-day operations. This allows us to ensure our information is consistent with our financial system across the board-down to the very last bit of data. Our business counts on it, and Force.com Sandbox delivers."


Challenge
  • Charter Communications, a leading broadband communications company, needed to ensure Salesforce customer and sales information was consistent with its financial system in order to be Sarbanes-Oxley compliant
  • Customers' records were represented differently in each system; Charter needed to establish a common account number for each customer to be used across systems
  • With a complex plan to reconcile accounts, the company needed to validate procedures in a full test environment.

Solution
  • To reconcile Salesforce with the billing system, Charter developed data-integration procedures to ensure consistency with any new customers and deals
  • The company developed procedures to update historical data in Salesforce, requiring sophisticated matching algorithms and impeccable attention to detail
  • Charter implemented Force.com Sandbox for the project, to create a complete copy of its production environment on isolated hardware

Results
  • Customer and sales information is now consistent with its financial system and meets Sarbanes-Oxley compliance requirements
  • Sandbox gives Charter the ability to instantly create an exact on-demand cloned environment with one click, without any downtime
  • Charter uses Sandbox for all of its development, testing, training, and promoting changes to its production environment
  • With Sandbox, Charter can easily integrate Salesforce into its processes to meet all Sarbanes-Oxley compliance requirements going forward
 
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