Salesforce for Service and Support Saves JBoss, a Division of Red Hat, Thousands in First Year

"We took a long, hard look at Salesforce versus software alternatives. Salesforce offered easier implementation and integration. And we're saving $125,000 in the first year—largely because we don't have to manage our own servers."


Challenge
  • JBoss, a division of Red Hat, needed a robust customer service system to handle expanding support requirements
  • JBoss consistently logs 98 percent Salesforce user adoption nationally—and needed similar numbers for its service organization
  • The division also required integration with a custom portal concurrently in development

Solution
  • After a thorough evaluation, JBoss selected the Salesforce on-demand model over software alternatives
  • Salesforce met all functional requirements, while providing greater integration flexibility through the Force.com Connect CTI
  • Another key benefit is not having to install and maintain hardware and software, while getting automatic upgrades to new functionality

Results
  • JBoss can now easily manage and share customer information through new service and support operations
  • With tightly integrated sales processes and data, JBoss can easily integrate Salesforce with the portal as needed
  • Compared to alternative solutions, JBoss anticipated savings of more than $125,000 in the first year alone
 
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