Salesforce.com's Successforce Consulting and Education Help KONE Reduce Implementation Time and Speed ROI

"Successforce Consulting was a great help during deployment—with planning, aligning business objectives, and avoiding common deployment mistakes. Bottom line, the salesforce.com team will help KONE achieve a faster time to value for its CRM solution."


Challenge
  • KONE, a leading provider of elevators and escalators, needed to replace fragmented sales management systems used around the world. The goal: a single, comprehensive view of prospects and customers
  • To leverage its large-scale SAP investment, KONE required system-integration expertise
  • With a nine-months deadline to roll out the new system to more than 2,000 users in 43 countries, KONE needed deployment and training support

Solution
  • KONE engaged Successforce Consulting to coordinate the deployment of Salesforce SFA, to facilitate the SAP integration, and to ensure knowledge transfer
  • The Successforce Consulting team, including one project manager, one integration specialist, and two analysts, conducted regular design meetings and ensured knowledge transfer via train-the-trainer sessions for all aspects of the project, including customization and the SAP integration
  • With minimal help from Successforce Consulting, KONE used Force.com Builder to customize tabs, fields, layouts, and workflows

Results
  • The pilot program was launched within three months in three countries; the remaining countries were scheduled to come online during the following months
  • KONE estimates that Successforce Consulting helped reduce implementation time by as many as five months
  • With the help of the Successforce Consulting team, the company plans to achieve a return on its Salesforce investment within three years
  • KONE also credits the Successforce Consulting team with helping to accelerate time to value, driving user adoption, improving decision making, and helping to reduce the burden of administration that resulted from a fragmented system landscape
  • The company saved five months of implementation time and has reached 90 percent user adoption after one year
 
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