Tyco Fire & Security Standardizes on Salesforce in 22 European Countries and Seven Languages

"Salesforce was chosen because this web-enabled, hosted system offers rapid implementation, minimal up-front technology investment, and future integration to our ERP environment."


Challenge
  • Reliance on country-specific, un-coordinated sales systems
  • No common, central system for viewing sales opportunities, proposals and other customer information
  • Minimal management insight into sales performance

Solution
  • Deployed Salesforce SFA and Force.com Builder to 700 sales teams in 22 countries and seven languages to create a single, comprehensive view of the customer across multiple channels

Results
  • Improved cross-selling capability
  • Increased the company’s focus on customer management
  • Enhanced sales collaboration on international sales opportunities
  • Helped the company adhere closely to the Six Sigma sales methodology for continuous sales process improvement
  • Quick and simple to adapt the system to unique and diverse needs
  • No up-front technology investment and drawn-out deployment; minimal impact on IT resources
 
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