Hands-on workshops
Roll up your sleeves… Dreamforce is the most concentrated way to get practical, hands-on experience with Salesforce CRM and the Force.com platform. Don’t miss the many opportunities you’ll have to get live practice and assistance working in salesforce.com. You can try everything from creating dashboards to building custom applications to trying out the new features in the latest release.
If you love the hands-on workshops at Dreamforce, you'll love the intensive classroom sessions we're holding before the conference begins. Register early for a one- or two-day session, and save 10%.
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Hands-On Workshops
Hands-On: Building Dashboards to Drive Revenue
Wednesday, November 18
4:45 p.m. - 5:45 p.m.
Ready to boost the effectiveness and impact of your business metrics? Dashboards are an easy way to increase team and organizational visibility in critical target areas. This session includes hands-on training and proven best practices for creating dashboards your sales team and organization will love.
Hands-On: Building Reports to Analyze Revenue
Wednesday, November 18
3:30 p.m. - 4:30 p.m.
In the fast-paced world of sales, it’s often hard to stop and analyze results. Learn how to use the real-time reporting capabilities in Salesforce CRM to analyze your sales organization’s results. This hands-on training focuses on valuable best practices for creating high-impact reports for your sales team and organization.
Hands-On: Mobilize Your Field Sales Organization
Thursday, November 19
1:30 p.m. - 2:30 p.m.
Learn to deploy Salesforce CRM to wireless handheld devices using its mobile capabilities. This session covers setup, deployment, and customization and provides tips to help you get the most from Salesforce CRM on your handheld. Some familiarity with Salesforce CRM functionality and administration is recommended.
Hands-On: Automate Business Processes with Approval Workflow
Thursday, November 19
11:30 a.m. - 12:30 p.m.
Welcome to automation central! Learn how to build approval workflows to automate virtually any business process, from sales discount requests to opportunity close approvals. See how workflow actions such as email alerts, field updates, and outbound messages can combine with workflow rules and approval processes to save your company time and money.
Hands-On: Managing Opportunities with Workflow
Wednesday, November 18
11:45 a.m. - 12:45 p.m.
Automate the business processes that are common for your organization with workflow. Join us and learn how to configure workflow rules, and then set up the actions associated with those rules, including automated tasks, field updates, and email alerts.
Hands-On: Building an Automated Drip Campaign
Thursday, November 19
2:45 p.m. - 3:45 p.m.
Learn to create sophisticated and automated multiwave campaigns. In this hands-on session, we’ll show you how to send email alerts and track status based on prospect behavior or attribute, nurture leads with multiwave drip campaign logic, and manage marketing offers and events.
Hands-On: Building Dashboards to Drive ROI
Wednesday, November 18
2:15 p.m. - 3:15 p.m.
Great data is important. Natch! But communicating that data clearly is just as important. Join us to get hands on with dashboards and learn how to communicate marketing analytics to improve team performance, maintain clean data, and keep the entire organization up to date.
Hands-On: Building Reports to Analyze ROI
Wednesday, November 18
11:45 a.m. - 12:45 p.m.
Good marketing requires good measurement. And reports are an easy way to get the marketing intelligence you crave. This session includes hands-on training and sought-after best practices for building reports to capture popular marketing analytics.
Hands-On: Knockin’ Knowledge out of the Park
Thursday, November 19
7:30 a.m. - 8:30 a.m.
Knowledge is the foundation of all support channels. In this hands-on training session, you’ll learn how to take advantage of all the latest Salesforce CRM knowledge base features to improve your organization from the ground up.
Hands-On: Knockin’ Knowledge out of the Park
Thursday, November 19
1:30 p.m. - 2:30 p.m.
Knowledge is the foundation of all support channels. In this hands-on training session, you’ll learn how to take advantage of all the latest Salesforce CRM knowledge base features to improve your organization from the ground up.
Hands-On: Building Dashboards to Drive Agent Productivity
Thursday, November 19
11:30 a.m. - 12:30 p.m.
Boost the effectiveness and impact of your critical business metrics. Learn to accurately measure and communicate how your agents are doing by creating dashboards. This hands-on training session offers practice in building dashboards to gain visibility into critical target areas and communicate key metrics for agent productivity.
Hands-On: Building Reports to Analyze Agent Productivity
Thursday, November 19
7:30 a.m. - 8:30 a.m.
Looking to make your call center more efficient while also achieving the highest levels of customer satisfaction? Reports are an easy way to gain visibility into critical target areas. In this session, you’ll get hands-on practice building reports to measure key metrics for agent productivity.
Hands-On: Get Your Service Cloud Ideas Up and Running in 60 Minutes
Friday, November 20
9:00 a.m. - 10: 00 a.m.
Change the game and make community a part of your name! Join this electrifying session to learn how to set up your own public ideas communities so that your customers feel they have a voice in the way you do business—all in 60 minutes or less!
Hands-On: Launch Your Customer Portal in 60 Minutes
Friday, November 20
10:15 a.m. - 11:15 a.m.
Build your customer community and enable self-service with the Service Cloud customer portal. It’s as easy as 1-2-3. Learn firsthand how to create and brand your customer portal, set up a branded URL with Force.com sites, and provide your customers with timely answers using Salesforce CRM’s knowledge base.
Hands-On: Automating Your Service Cloud
Wednesday, November 18
4:45 p.m. - 5:45 p.m.
Learn advanced techniques for your Service Cloud implementation, so you can achieve the highest levels of customer satisfaction. Get hands-on experience with email templates, assignment rules, and escalation rules to process and monitor the lifecycle of cases.
Hands-On: An Introduction to Managing Support in the Cloud
Wednesday, November 18
3:30 p.m. - 4:30 p.m.
Attend this quick-start session to get your Service Cloud off the ground. Learn how to use cases, suggested solutions, email templates, and the console to help increase agent productivity. Plus, see how you can use dashboards and reports to track key metrics, so your support reports can stay in tune with your business.
Hands-On: Have It Your Way—Customize Your Org to Fit Your Business
Friday, November 20
11:30 a.m. - 12:30 p.m.
When you sign on with Salesforce CRM, it’s ready to use as is. But you can also easily modify it so it’s a good fit for your users. Learn how to configure Salesforce CRM to suit your business needs, including how to customize fields, page layouts, and reports.
Hands-On: Preserving Data Quality with Data Validation and Formulas
Thursday, November 19
2:45 p.m. - 3:45 p.m.
Don’t let dirty data get in the way of your success. This hands-on session will give you practice applying powerful capabilities such as validation rules and formula fields to help your users be more productive and efficient and to input higher-quality data from the start.
Hands-On: What is New in Winter 10
Friday, November 20
10:15 a.m. - 11:15 a.m.
Are you an administrator looking to get the most out of the latest and greatest salesforce.com has to offer? Join us for hands-on training with the newest administration features from the Winter ’10 release. Get involved!
Hands-On: Advanced Reports You Can Count On
Friday, November 20
9:00 a.m. - 10:00 a.m.
Push your reporting to the limit as you learn to create mathematical formulas to aggregate and perform calculations on raw data within Salesforce CRM and avoid exporting to spreadsheets for detailed calculations. Quickly calculate win rates, coverage ratios, actual vs. goal comparisons, and more. It's amazing!
Hands-On: Pulling It All Together with Custom Report Types
Wednesday, November 18
3:30 p.m. - 4:30 p.m.
Get your hands on custom report types and learn how to define report criteria from which users can run and create custom reports. With custom report types, users can create reports from predefined standard and custom objects, object relationships, and standard and custom fields that you specify. Sound like just what you need? Join us to learn more!
Hands-On: Have It Your Way-Customize Your Org to Fit Your Business
Wednesday, November 18
11:45 a.m. - 12:45 p.m.
When you sign on with Salesforce CRM, it’s ready to use as is. But you can also easily modify it so it’s a good fit for your users. Learn how to configure Salesforce CRM to suit your business needs, including how to customize fields, page layouts, and reports.
Hands-On: Giving the Right People the Right Information
Wednesday, November 18
2:15 p.m. - 3:15 p.m.
As a new administrator, your first job is making sure that users are entered into Salesforce CRM and have access to the right data. Learn how to set up and configure user access, assign a set of permissions to users, define basic access, and build the structure that determines what users can see and report on across the organization.
Hands-On: Connect with Your Partners Using Salesforce to Salesforce
Friday, November 20
11:30 a.m. - 12:30 p.m.
Would you like to instantly connect and exchange data with partners via Salesforce CRM? Learn how Salesforce to Salesforce can help you securely and easily share data with another company that is also using Salesforce CRM. This hands-on session shows how to use real-time collaboration to gain visibility into critical business data that spans multiple companies.
Hands-On: Enabling Your Sales Channel with Salesforce CRM Partners
Thursday, November 19
2:45 p.m. - 3:45 p.m.
Get the most out of your indirect channels! Empower your partners with Salesforce CRM data and ensure their success. Get hands-on experience setting up Salesforce CRM Partners so you can manage, track, and forecast direct and indirect business.
Hands-On: Building Your First Force.com Platform Application
Wednesday, November 18
2:15 p.m. - 3:15 p.m.
You don’t need to be a programmer to build applications! Join us to learn how to develop full-featured business applications that extend your Salesforce CRM org using the building blocks of the Force.com platform.
Hands-On: Introduction to Programmable User Interfaces
Friday, November 20
11:30 a.m. - 12:30 p.m.
Are you ready to build any user interface for any device? Then get your hands on Force.com pages (Visualforce)! Join us to learn the exciting things you can do to radically alter the user interface of your Salesforce CRM and Force.com platform apps. All that’s needed is a little knowledge of XML and/or HTML and a willingness to learn, learn, learn!
Hands-On: Creating Wizards with Programmable User Interfaces
Friday, November 20
10:15 a.m. - 11:15 a.m.
Enrich your app’s user experience with wizards. Combine your knowledge of Force.com pages (Visualforce) markup and controllers to create a user interface that allows stepwise data entry. Learn how controllers are used to maintain state across Force.com pages. Some programming experience with Force.com code (Apex) is recommended.
Hands-On: An Introduction to Force.com Code (Apex)
Wednesday, November 18
4:45 p.m. - 5:45 p.m.
Ready to add more sophisticated logic and user interfaces to your Salesforce CRM and Force.com platform apps? Then get hands-on access to Force.com code (Apex), the world’s first cloud-computing code. This session shows how to extend your apps with Apex triggers and classes that run on salesforce.com servers.
Hands-On: Introduction to Force.com Sites
Thursday, November 19
11:30 a.m. - 12:30 p.m.
Learn how to extend your Salesforce CRM and Force.com platform apps to the rest of the world with real-time Web sites. Create a Web site using Force.com pages (Visualforce), and then publish it online using Force.com sites.
Hands-On: Introduction to Programmable User Interfaces
Thursday, November 19
1:30 p.m. - 2:30 p.m.
Are you ready to build any user interface for any device? Then get your hands on Force.com pages (Visualforce)! Join us to learn the exciting things you can do to radically alter the user interface of your Salesforce CRM and Force.com platform apps. All that’s needed is a little knowledge of XML and/or HTML and a willingness to learn, learn, learn!
Hands-On: Combining Force.com with the Adobe Flash Platform
Friday, November 20
9:00 a.m. - 10:00 a.m.
Get hands-on with the latest Force.com platform technology. Learn how to bring the power of two development platforms—Force.com and Adobe Flash—to your projects!
Hands-On: Getting the Most Out of the Salesforce CRM for Nonprofit Starter Pack
Thursday, November 19
7:30 a.m. - 8:30 a.m.
You've got the Salesforce CRM for Nonprofit Starter Pack. Now use it to make your organization more efficient and effective. In this hands-on session, you'll learn how the Nonprofit Starter Pack works and how to extend it to meet your needs.
Speakers:
Steve Andersen, salesforce.com
*Tracks, sessions, and speakers are subject to change.
