Industries: High Tech

Need to achieve global transformation in months not years? Is your organization changing priorities and players mid-stream? If these scenarios sound familiar, this is your session. Join us to learn how high-tech leaders from BMC Software and Seagate Technology have achieved global transformations like these. You'll leave prepared to drive change in your company.

Are requirements, change requests, and competing priorities creating chaos for your team? High-tech companies know a lot about technology, but when it comes to cross-functional execution, sometimes they don’t know where to start. IT management software solutions provide, CA, will share how they developed their best in class governance model. You will learn tangible steps for how to create a successful, scalable model for deployment and beyond.

Knowledge-centered support (KCS) has quickly become the standard in high-tech service centers—but are you ready for it? What does that mean for your customers and agents? Come and learn how you can create and deliver a KCS-focused support process to the delight of your customers and service representatives.

The complex semiconductor world is wrought with challenges, but you can harness best practices to reap big rewards. In this session, you’ll hear from experts and customers as they share real-world experiences and provide recommendations, so you can start making dramatic changes in your organization today.