Industries: Professional Services
View Another Track
Who Should Attend: Want to know how your colleagues in professional services and business services firms are using Salesforce CRM and the Force.com platform? Learn best practices and see big ideas from customers that are using cloud computing to increase innovation, drive more business, and deliver world-class services.
Key Takeaways: Hear how other firms in consulting, research, staffing, business process outsourcing (BPO), and other business and professional services have used the Sales Cloud, Service Cloud, and Custom Cloud to transform their business. Network with others who face the same challenges you do. You'll learn how to help your organization do more with less.
Hide Descriptions
Breakout Sessions
Run Your Professional Services Business in the Cloud, Part II
Thursday, November 19
11:30 a.m. - 12:30 p.m.
Traditional enterprise applications focus on inventory and transactions, not the people and projects at the heart of a services organization. In this session, a top-tier services organization will show how managing services resource planning with Appirio's PS Enterprise product helped grow its business by getting the right people on the right projects for successful delivery to customers.
Speakers:
Narinder Singh, Appirio
Small Firms, Big Clients: Salesforce CRM As Your Competitive Advantage
Friday, November 20
11:30 a.m. - 12:30 p.m.
Small businesses are using salesforce.com to beat competitors many times their size and take down big clients on a global scale. Come learn how savvy companies are leveraging Salesforce CRM and portals to get closer to their big clients, transform information-sharing and collaboration, and drive world-class customer satisfaction.
Speakers:
David Ciccarelli, Voices.com; Kenneth Lopez, LawProspector + Animators at Law; Phil Walker, Phil Neal Walker Law Corporation
Run Your Professional Services Business in the Cloud, Part I
Thursday, November 19
7:30 a.m. - 8:30 a.m.
Now, you can run your entire professional services business in the cloud. See how a leading services firm uses salesforce.com and other cloud-computing solutions to nurture leads and drive business development; connect sales opportunities, projects, people, and financials; and support services functions with custom applications for recruiting, HR, and more.
Speakers:
Adam Nichols, salesforce.com; Kirk Crenshaw, Appirio; Glenn Weinstein, Appirio, Inc.; Ryan Nichols, Appirio, Inc.
Beyond Sales: The Custom Cloud for Professional Services
Friday, November 20
10:15 a.m. - 11:15 a.m.
Think outside the box. Look beyond business development and see how industry leaders are using custom Force.com applications for non-conventional uses to drive innovation and collaboration while lowering costs.
Speakers:
Lucy Mills, Nimbus Partners Ltd
*Tracks, sessions, and speakers are subject to change.
