Paid Training
Master the cloud
There’s no better way to master the latest skills for administering and developing with Salesforce CRM and Force.com than by expert instruction from our professional team of educators. Augment your Dreamforce experience with in-depth, hands-on classroom training led by salesforce.com experts. It’s the perfect complement to the best practices, networking, and strategic insights delivered during the main conference.
Who should attend
Dreamforce features hands-on training sessions on Monday, November 16, and Tuesday, November 17, for new users looking to master the basics—and for advanced users wanting to take their deployments to the next level.
Key takeaways
Receive expert instruction from our experienced team of instructors in a collaborative, interactive environment. Then apply your knowledge in a series of hands-on exercises. Class sizes are limited to allow for personalized instruction and one-on-one opportunities.
All classes run from 8:30 a.m. to 5:00 p.m. with an hour lunch break from noon to 1:00 p.m. To sign up for training, just indicate your preferences when you register for the Dreamforce Global Gathering 2009.
Monday, November 16, and Tuesday, November 17, in San Francisco
Getting Started with Salesforce CRM Administration:
Are you new to Salesforce CRM administration? If so, join us for this essential 2-day training course in which you'll learn the basics of Salesforce CRM set up. You'll receive expert instruction on customization, security, and managing users. You'll also be able to put your new training to the test with a series of hands-on exercises throughout the class.
Audience: New administrators
Price: $1,398
Capacity: 16 students
Admin to Hero App-Building Workshop:
Got an app you’d like to build? Get it done in 2 days with help from salesforce.com experts! Hundreds of Salesforce CRM administrators just like you are becoming heroes by building business apps on the Force.com platform to replace spreadsheets, databases, and shared folders. Here’s your chance to be a hero, too! Bring your favorite application ideas to this 2-day, hands-on app-building workshop where you’ll work with experts to design and build the objects, business logic, and user interface to put your ideas into action. By the end of this workshop, you’ll have a functioning app that you can show off to your CEO!
Audience: Experienced administrators
Price: $1,398
Capacity: 25 students
Implementation Essentials for Consultants
Are you a consultant ready for the fast-track-to-certification challenge? Join us in this intensive, 2-day version of the Implementation Essentials course built by consultants for consultants. Learn techniques, strategies, and best practices for implementing Salesforce CRM, and finish off the course with a certification preparation session for the Salesforce.com Certified Consultant exam. An exam voucher is included in the price of the course—use it to complete the challenge at Dreamforce by reserving a spot in the exam room when you register for the course!
Audience: Implementation consultants
Price: $1,398
Capacity: 16 students
Monday, November 16, in San Francisco
Apex for Developers
Ready to add more sophisticated logic and user interfaces to your Salesforce CRM and Force.com apps? Then make sure you’re up to speed on Force.com code (Apex), the world’s first cloud-computing programming language. In this intensive, 1-day training for developers, you will receive expert instruction on Force.com code. Through a series of hands-on programming exercises, you’ll learn how to write Apex triggers, classes, and unit tests. Combine the skills you acquire in this class with the Force.com Sites and Force.com Pages for Developers course to learn how to create sophisticated user experiences for your Salesforce CRM and Force.com apps.
Audience: Developers
Price: $699
Capacity: 64 students
Tuesday, November 17, at Moscone South
Advanced Reports and Dashboards
Are you comfortable creating reports and dashboards, but struggle with the more complex requests that come from your user base? Would you like to empower users throughout your business to get the most out of the data in your Salesforce CRM apps, but you’re not sure how? Would you like more practice building complex reports and dashboards with the help of salesforce.com analytics experts? If so, attend this 1-day, hands-on training to learn how to leverage features like custom report types, analytic snapshots, custom formulas, and more to maximize your investment in salesforce.com.
Audience: Experienced administrators
Price: $699
Capacity: 100 students
Keep Customer Satisfaction Rising with the Service Cloud
In this 1-day, hands-on training, learn how you can provide faster, more responsive service to your customers across every channel with the Service Cloud. Learn how to manage the complete lifecycle of customer service from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service, live agent support, and online communities like Facebook and Twitter. Find out how to leverage features like the agent console, self-service community, knowledge base, social networks, and service analytics to deliver an experience your customers will love and give you the visibility into the metrics you need to keep customer satisfaction rising.
Audience: New & experienced admins
Price: $699
Capacity: 100 students
Force.com Sites and Force.com Pages for Developers
Did you know you can run your intranet and your corporate Web site, or even syndicate content to other Web sites, natively from Force.com? Come join us for this fast-paced, 1-day training course for developers. Receive expert instruction on Force.com pages and Force.com sites so you can build powerful Web applications in days or weeks, not months or years. You’ll put your knowledge to the test with many hands-on exercises throughout the class. When you register for this course, please also consider adding the Force.com Code for Developers class on Monday to ensure you get the full benefit of the advanced Force.com pages content presented in this course.
Audience: Developers
Price: $699
Capacity: 100 students
Tuesday, November 17, in San Francisco
Salesforce.com Integration for Developers
Do you need to integrate your Salesforce CRM or Force.com app with a Web service or back-office system? Get in on this 1-day training course to receive expert instruction on the fundamentals of the Force.com API. You’ll put your knowledge to the test with many hands-on exercises throughout the class and learn how to make any app or Web service talk to salesforce.com.
Audience: Developers
Price: $699
Capacity: 64 students
