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Training and Certification

Sign up for the training you need, or the certification you want. Dreamforce is the place to get all of the tools necessary to help your team get the most out of our products.

Dreamforce Pre-Conference Training

Getting Started with Salesforce Administration
Are you new to Salesforce CRM administration? If so, join us for this essential two-day training course where you will learn the basics of Salesforce CRM setup. You'll receive expert instruction on customization, security, and managing users. And you'll be able to put your new training to the test with a series of hands-on exercises.

Sunday and Monday (2-day class) 9/16 – 9/17 8:30 – 4:30 $1,598

Salesforce Administration for Experienced Administrators
Are you a Salesforce administrator looking to take a deeper dive into the application? Join us for two days of hands-on training that will take your basic administration skills to the next level. You’ll learn how to extend your current implementation with custom objects and apps, analyze and enforce data quality, and automate complex business processes. This is a great opportunity to connect with other Salesforce administrators, and learn best practices from an expert instructor.

Sunday and Monday (2-day class) 9/16 – 9/17 8:30 – 4:30 $1,598

Getting Started with Object-Oriented Programming Using Apex for Non-Developers
Curious about Apex but find code too intimidating? We'll provide an introduction to object-oriented programming (OOP) with Force.com code through selected modules from our five-day course. You may not walk out an Apex expert after just one day, but you will learn some of the basics of OOP and Apex that will help you take the first step, which is sometimes the hardest.

Sunday 9/16 8:30 – 4:30 $799

Using Analytics to Run Your Business
Would you like to empower users throughout your business to get the most out of the data in your Salesforce CRM apps but you’re not sure how? Would you like more practice building reports and dashboards with the help of salesforce.com analytics experts? If so, attend this one-day hands-on training to learn how to leverage features like custom report types, analytic snapshots, custom formulas, and more to maximize your investment in salesforce.com.

Monday 9/17 8:30 – 4:30 $799

Moving to the Service Cloud
Are you an administrator looking to automate customer support to help call center agents resolve issues more quickly? Learn how to customize the Service Cloud to improve your case management process. Get hands-on practice with service contracts, Salesforce Knowledge, and the Service Cloud console. Leverage support process automation and build reports and dashboards that matter most to your service and support organization.

Monday 9/17 8:30 – 4:30 $799

Getting Started with Object-Oriented Programming Using Apex for Non-Developers
Curious about Apex but find code too intimidating? We'll provide an introduction to object-oriented programming (OOP) with Force.com code through selected modules from our five-day course. You may not walk out an Apex expert after just one day, but you will learn some of the basics of OOP and Apex that will help you take the first step, which is sometimes the hardest.

Monday 9/17 8:30 – 4:30 $799

Getting Started with Apex Code for Developers
Do you have Java, C#, or other OOP experience and want to transfer those skills to do some heavy lifting for you on Force.com? Then get hands-on access to Apex Code, the world's first cloud-computing programming language. We'll make the transfer easy from what you already know to what you need to know for writing Apex Code.

Monday 9/17 8:30 – 4:30 $799

Get certified at Dreamforce

Certified Salesforce professionals and partners are in demand. Certification gives you the skills and credibility to help your employer or customers succeed. Whether you’re new to Salesforce CRM and Force.com or have used them for years, training and certification ensures you can realize the technology’s full potential.

  • Demonstrate your skills and knowledge
  • Gain recognition as a Salesforce or Force.com expert
  • Stay current – bring the value of new product / functionality to your company
  • Learn from your peers – Join an exclusive community of certified experts

Ready to begin the certification process? Or perhaps you’re already certified and would like to move to the next level? We can help you certify for success.

Choose one of our seven credentials:

  • Salesforce.com Certified Administrator
  • Salesforce.com Certified Advanced Administrator*
  • Salesforce.com Certified Force.com Developer
  • Salesforce.com Certified Force.com Advanced Developer†
  • Salesforce.com Certified Sales Cloud Consultant*
  • Salesforce.com Certified Service Cloud Consultant*
  • Salesforce.com Certified Technical Architect - Multiple Choice

*Certified Administrator is a prerequisite
†Certified Developer is a prerequisite

Certification exams will take place on Tuesday, 9/18 (specific time and location still TBD). The cost is $99 for each exam, except for Salesforce.com Certified Advanced Developer and Salesforce.com Certified Technical Architect – Multiple Choice, which are both $199.