Training

CRM IQ. ASAP.

Dreamforce is the place to get all of the tools necessary to help your team get a PhD in CRM. Here’s what we offered at Dreamforce ’13. This year we’ll have even more training to help you be successful, so pre-register now to lock in savings.

Pre-Conference Training Offerings

Pre-conference training is your chance to get in-depth, hands-on experience with Salesforce. By combining best practices with practical information, pre-conference training helps you make the most of the application as you connect with product experts and peers. Classes are held Saturday November 16 and Sunday November 17th.

Two-day Courses - $1598

Getting Started with Salesforce CRM Administration – November 16th and 17th
Are you new to Salesforce CRM administration? If so, join us for this essential two-day training course where you will learn the basics of Salesforce CRM setup. You'll receive expert instruction on customization, security, and managing users. And you'll be able to put your new training to the test with a series of hands-on exercises.

Salesforce Administration for Experienced Administrators – November 16th and 17th
Are you a Salesforce administrator looking to take a deeper dive into the application? Join us for two days of hands-on training that will take your basic administration skills to the next level. You’ll learn how to extend your current implementation with custom objects and apps, analyze and enforce data quality, and automate complex business processes. This is a great opportunity to connect with other Salesforce administrators and learn best practices from an expert instructor.

One-day Courses - $799

Getting Started with Object-Oriented Programming using Apex for Non-Developers - Saturday November 16th
Curious about programming concepts such as classes, objects, and inheritance? Join our 1-day introduction to object-oriented programming and explore the core concepts behind object-oriented programming, while also learning the basics of Apex, the primary programming language of the Salesforce platform. This course is designed for people with minimal programming experience.

Using Analytics to Run Your Business - Sunday November 17th
Would you like to empower users throughout your business to get the most out of the data in your Salesforce CRM apps—but you’re not sure how? Would you like more practice building reports and dashboards with the help of Salesforce analytics experts? If so, attend this 1-day, hands-on training to learn how to leverage the analytics features to maximize your investment in Salesforce.

Moving to the Service Cloud - Sunday November 17th
Are you an administrator looking to automate customer support to help call center agents resolve issues more quickly? Learn how to customize the Service Cloud to improve your case management process. Get hands-on practice with automation tools, Salesforce Knowledge, and the Service Cloud console. Also build reports and dashboards that matter most to your service and support organization.

Getting Started with Object-Oriented Programming using Apex for Non-Developers - Sunday November 17th
Curious about programming concepts such as classes, objects, and inheritance? Join our 1-day introduction to object-oriented programming and explore the core concepts behind object-oriented programming, while also learning the basics of Apex, the primary programming language of the Salesforce platform. This course is designed for people with minimal programming experience.

Getting Started with Apex Code for Developers - Sunday November 17th
Do you have Java, C#, or other OOP experience and want to transfer those skills to do some heavy lifting for you on Force.com? Then get hands-on access to Apex code, the world's first cloud-computing programming language. We'll make the transfer easy from what you already know to what you need to know.

Get certified at Dreamforce

Salesforce.com Certified experts are in demand. Certification represents the skills and knowledge you possess to help your company and customers succeed, enabling you to build your credibility and develop your career.

  • Demonstrate your skills and knowledge
  • Gain recognition as a Salesforce or Force.com expert
  • Stay current – bring the value of new product/functionality to your company
  • Learn from your peers – join an exclusive community of certified experts

Ready to begin the certification process? Or perhaps you’re already certified and would like to move to the next level? We can help you certify for success.

Choose one of our seven credentials:

  • Salesforce.com Certified Administrator ($99): 07:30 a.m. - 09:00 a.m.
  • Salesforce.com Certified Advanced Administrator* ($99): 07:30 a.m. - 09:00 a.m.
  • Salesforce.com Certified Force.com Developer ($99): 07:30 a.m. - 09:00 a.m.
  • Salesforce.com Certified Force.com Advanced Developer† ($199): 08:00 a.m. - 10:00 a.m.
  • Salesforce.com Certified Sales Cloud Consultant* ($99): 08:00 a.m. - 9:30 a.m.
  • Salesforce.com Certified Service Cloud Consultant* ($99): 08:00 a.m. - 9:30 a.m.
  • Salesforce.com Certified Technical Architect - Multiple Choice($199): 08:00 a.m. - 10:00 a.m.

Certification exams will take place on Monday, November 18, 2013, at the Hilton Union Square (333 O’Farrell Street).

*Salesforce.com Certified Administrator is a prerequisite
Salesforce.com Certified Force.com Developer is a prerequisite
Salesforce.com Certified Force.com Developer and Salesforce.com Certified Technical Architect – Self Evaluation is a prerequisite

Have questions?
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