SUPER SESSION: Digital Demystified – Making Sales & Service Investments Pay Off
The "new" Digital technologies: social, mobile, analytics, cloud, knowledge management (SMACK) are disrupting traditional Sales & Service models to adapt to radically-changing customer expectations. 88% of companies are investing here, but only 24% of companies are getting results at SPEED. Learn just what those leaders do differently as they transform these new disruptive forces into a competitive advantage.
Transforming the IT Operating Model at Comcast with Managed Services
Comcast embarked on a multi-year transformation program in their Business Services Division. Hear how Comcast leveraged SAFe Agile Methodology and Accenture Managed Services for Salesforce Application Delivery to transform the IT operating model at Comcast to deliver high velocity and value to their business and support organization.
The Future of Patient and Physician Collaboration in the Cloud
The opportunities provided by the growth of the Cloud and Salesforce are reshaping how life sciences companies engage with their customers. Join industry leadership and Accenture in a roundtable discussion on the future of patient services, physician portals, mobility, service and support, and collaboration in the Cloud.
Driving Cross-Functional Alignment for Strategic CRM Transformation
Cisco is on a multi-year transformational journey with dozens of capability investments across multiple functions and organizations, including marketing, sales, and service. Join us as Brian Jeffries, VP of Global Business Services for Cisco, shares lessons learned as they navigated cross-functional alignment challenges, including obtaining significant buy-in from senior stakeholders across Cisco, and how Cisco, Accenture, and salesforce.com are collaborating on this journey.
DHL Resilience360: Leveraging the Power of Force.com
Do you know where the risks are in your supply chain? Join us to hear from the team that launched DHL Resilience360, a highly innovative solution that can turn your supply chain disruption into competitive advantage and improve the resilience of your supply chain. Learn how we leveraged the power of Force.com, along with an overview of this implementation with DHL.
Embracing the Cloud While Protecting Data at Wells Fargo
When it comes to corporate compliance and data privacy, the cloud introduces new challenges to today's financial services enterprise. Join Wells Fargo and Accenture to discuss how they worked together to develop and implement a cloud framework with Salesforce1, while addressing complex security issues such as a data protection, regulatory compliance, and data residency.
World Class Collaborative and Iterative Delivery at VSP
VSP, a leading vision provider to millions worldwide, worked with Accenture and Salesforce1 to develop a global customer view across disparate lines of business, while cultivating rapid organizational change and greater cross-line-of-business collaboration. Join us to learn how VSP drove measurable improvements by streamlining sales, services, and operations processes across the organization.
How HP Transformed Its Channel Quoting Experience
Looking to transform your Quoting (CPQ) experience by leveraging the Salesforce1 Platform? Join us to learn how HP used the power of Sales Cloud to transform their partner-quoting experience by providing a fully integrated CPQ experience, with an instant competitive price response.