Best Practices: Global Enterprise

Business and IT executives with complex Salesforce deployments emphasizing globalization and execution strategy.

Hands-On: Executive Reports and Dashboards
Ready to boost the effectiveness and impact of your business metrics? Try real-time advanced reporting! Executive dashboards are an easy way to increase team and organizational visibility in critical target areas. This session includes hands-on training and valuable best practices for creating high-impact reports and dashboards for your team and organization.
10:15 AM (PDT)
Wed, Sep 19, '07

Global Enterprise Best Practices: Customer Panel
Come listen to a panel of executives at some of the largest Salesforce implementations and hear exactly how they went about planning and successfully deploying the application for success. The executives will be available to answer questions on what you can do to ensure that you, too, can achieve your business objectives. Come with questions in hand!
3:45 PM (PDT)
Tue, Sep 18, '07
Speaker: Toby Fox, Assistant Vice President, KONE Oyj

Speaker: Paul Eide, Manager, Project Management Team, Sprint Nextel Corporation

Speaker: Isabelle Pignon-Mashola, Director IT EMEA, Dell Inc. (Main)

Speaker: Lance St. Clair, Director, E-commerce & Business Automation, Dell Inc. (Main)


Domain 7: Technology
Integrating your on-demand application with your existing technology investments is easier than you think! Integration is fundamental to ensuring your on-demand application most fully supports your overall business objectives, yet many customers elect to defer integration due to misperceptions about risk and complexity. Based on real-world examples, this session explores how on-demand integration can be both low risk and high value, leading to more accurate reporting, increased adoption, and the best informed users. You'll hear directly from salesforce's own senior integration experts and customers as they share their key learnings on the path to integration success.
9:00 AM (PDT)
Wed, Sep 19, '07
Speaker: Chirag Patel, IT Manager, Citrix Systems, Inc.

Speaker: Peter Hansten, VP Ship Power Quality Systems, Wärtsila Corporation


Domain 4: Sponsorship and Governance
How do you build a structure to manage a large multi-business unit deployment? Join us to learn how other companies have rolled Salesforce out across their multiple sales organizations. Find out what framework they’ve put in place to accomplish this, and leave with innovative best practices to help drive your deployment.
1:15 PM (PDT)
Tue, Sep 18, '07
Speaker: Kevin Gibson, Sr. Director, Enterprise Implementations, Automatic Data Processing


Domain 3: Adoption
Getting top management to buy into a CRM initiative can be trying. As can driving behavioral change within the organization so the users utilize the system and the company gains business value. How do you drive adoption and success, and what change management techniques can you use? In this session you’ll hear tried-and-true best practices, plus the latest innovative insights, from the experts. It’s time to get on the path to adoption!
11:15 AM (PDT)
Tue, Sep 18, '07
Speaker: Fredrik Widarsson, Director of Operations, Astra Tech AB


Domain 2: Business Metrics
What are your business objectives for your Salesforce implementation? Do you have a set of key business metrics your organization wants to achieve? Hear how other customers used business metrics to successfully drive their implementation and achieve a positive ROI.
5:00 PM (PDT)
Mon, Sep 17, '07
Speaker: Saideep Raj, Partner CRM, Accenture Ltd.

Speaker: Brian Hudes, Director, Planning and Strategy, Kaiser Foundation Health Plan Inc


Domain 1: Vision and Strategy
Do you have a well defined vision and strategy for your Salesforce implementation? Are your key executive stakeholders behind the vision? Come listen to how other customers have defined their visions -- and how these visions have helped to drive their overall implementation.
3:45 PM (PDT)
Mon, Sep 17, '07
Speaker: Daniel Sieff, Senior Manager - Sales CRM, Sprint Nextel Corporation


Global Enterprise Best Practices: The 7 Domains
Want to ensure an efficient and successful global enterprise implementation? In this session we will share the seven domains necessary for a successful deployment. Hear best practices from salesforce.com experts so you, too, can experience CRM success beyond your wildest dreams. This session will lay the foundation for all other breakouts in Global Enterprise Best Practices track.
11:30 AM (PDT)
Mon, Sep 17, '07

Domain 6: Process
Through extensive work with FORTUNE 1000 clients, Salesforce.com's services and integration partners have developed the methodology and set of best practices that enable clients to re-engineer their business processes to drive sales effectiveness. Here, a key customer and a global integration partner will outline the key enablers for transforming the sales process, and how the Salesforce Platform rapidly enables and supports this change.
11:30 AM (PDT)
Wed, Sep 19, '07
Speaker: Tina Phillips, Partner, Deloitte & Touche L.L.P.


Domain 5: Roadmap
Now that you have defined your vision and strategy and have your stakeholders engaged, how are you going to deploy Salesforce to your end users? You have a big vision with big goals -- How do you achieve them? We'll show you several ways successful companies have built their roadmaps to both deliver fast value and utilize a long-term strategy to get the most out of their salesforce.com investments.
2:30 PM (PDT)
Tue, Sep 18, '07
Speaker: Quentin Christie, CRM Business Owner, Telecom New Zealand

Speaker: Celia Gillen, VP, Business Transformation, CA