Support II: Advanced Strategies

Take Salesforce Service & Support on the go! Learn how other companies have been using Service & Support on their wireless devices to access customer information and resolve customer issues in real time. You'll leave with a plan to do this -- and much more -- at your own company.

Come armed with your toughest questions for salesforce.com's own in-house service and support experts. Learn best practices from Salesforce professionals that know the application inside and out, and discuss solutions to the most frequently asked questions presented to the Salesforce Service & Support community.

What does the future hold for Salesforce Service & Support? Join our product managers as they reveal where the application is headed -- and how it can empower you to build your community of loyal customers.

The rules of customer service are evolving, and individual customers have more power than ever before. With the increasing popularity of blogs, Web 2.0 sites, and online communities, every voice can now be heard... And that means your company’s brand can be destroyed in a single click. At the front lines of the battle for customer loyalty, your service and support departments must constantly innovate in order to stay ahead of ever-increasing customer expectations. Join us to see how the most innovative companies handle this.

Run as fast as your customers demand with innovative customer service and support applications from the AppExchange. This hands-on session for executives will show you how to maximize limited resources by tapping into the Salesforce platform and AppExchange business applications marketplace. Service innovation -- it's just a click away.

Take your customers' ideas by storm. Harness the power of customer and partner communities to spur new ideas and innovations at your company. Learn how community participation through the IdeaExchange can redefine relationships with your customers.

How would you like to jumpstart your Salesforce Service & Support implementation? Join our panel of customers and experts as they talk about how they rolled Service & Support out in record time, how they integrated with other enterprise systems, and how they trained their agents.

What are the key indicators that define the success of your service organization? How do you measure the health of your operations? And are you measuring the right parameters to achieve your business objectives? Attend this session to learn best practices for defining and measuring the correct support metrics.

Ever wonder how salesforce.com uses Salesforce Service & Support for success? Join our premier support managers as they share their top five tips on how they use our own app to deliver customer success. Leave with the very latest tips, tricks, and best practices.