| Time |
Session |
| 11:30 - 12:30 |
Best Practices for Implementing the Customer Service
Department
How would you like to jumpstart your Salesforce Service & Support implementation? Join
our customers and experts as they talk about how they rolled Service & Support out in record
time, how they integrated with other enterprise systems, how they trained their agents and how they
supported international requirements including multiple languages.
Full
session details. |
| 11:30 - 12:30 |
Increase Sales Productivity: What to Know When Going
Mobile!
Join this session to discover what you need for an efficient and productive mobile
deployment. Learn from the experts what you need to be successful from the field to the home
office. We'll show you exactly how to maximize your use of Salesforce -- from anywhere.
Full
session details. |
| 11:30 - 12:30 |
Hands-On: Managing Business Processes with Workflow and
Approvals
How many times have you lost business because work didn’t get done or didn’t get signed off
when it was required? Join us to learn how to apply workflow rules to your business processes using
automated tasks and alerts and how to incorporate Workflow Approval in your application to manage
and track the approval, rejection and comment elements of business procedures involving
authorisation.
Full
session details. |
| 11:30 - 12:30 |
AppExchange: List Building and eMail Marketing
Don’t waste your marketing dollars -- or your credibility -- on email campaigns that don’t
produce results. Our panel of email marketing experts shares the secrets of success and answers
your questions on list building techniques and email marketing. Hear the latest trends, evolving
opinions, and newest strategies, and take home tips for improving your email response rates.
Full
session details. |
| 11:30 - 12:30 |
Visualforce: User Interface as a Service, What User
Experience will you Build?
Learn how to use the latest Force.com platform innovation, Visualforce, to build any UI for
any application for any device. This technical session will cover multiple code walkthroughs and
topics including component libraries, controllers and debugging. Come get your hardest questions
answered by Visualforce experts!
Full
session details. |
| 11:30 - 12:30 |
Industry Focus: Ad Sales Success: Empowering Advertising
Sales Teams
In the competitive, fast-changing global media industry, managing client relationships has
never been more important. Join this session to hear first-hand how industry-leading media
companies are using Salesforce to drive success in advertising sales and to take a more
sophisticated approach to win their share of advertising spend. See a live demonstration of
Salesforce for Ad Sales and learn how you can empower your sales team to collaborate and sell more
effectively across various media types – including print, digital/online, broadcast and outdoor.
Full
session details. |
| 11:30 - 12:30 |
The 'Art of the Possible' with Force.com and the
AppExchange
The Web operating system for IT is here! Join us to learn how IT organisations everywhere
are using Force.com and the AppExchange Directory of business applications to run more and more of
their companies' critical applications on demand. Discover the new IT standard for rapidly finding
and deploying certified, pre-integrated solutions from marketing automation to HR developed by the
hundreds of partners on the AppExchange.
Full
session details. |
| 13:15 - 14:15 |
Hands-On: Help Customers to Help Themselves with the Customer
Portal
With the salesforce customer portal, your customers get to choose when and how they want to
interact with your customer service center, and when they do, they get a rich web 2.0 experience
making them want to come back. Find out how to quickly and easily set up your own customer portal
so it is ready to deploy as an integral part of your Salesforce application family.
Full
session details. |
| 13:15 - 14:15 |
IdeaExchange: Unlocking Innovation
Innovation is the lifeblood of every organisation. Do you have a scaleable way to capture
and prioritise the Ideas generated by your customers and employees ? Join us in this session to
understand how to engage all of your communities online, spark conversations around ideas and watch
as the best innovations bubbles to the top!
Full
session details. |
| 13:15 - 14:15 |
Optimising Sales Operations with Sales Performance
Management
Sales Performance Management (SPM) solutions automate all aspects of administering,
tracking, reporting and analysing sales performance. SPM solutions include functionality for
incentive compensation management, quota & territory management and analytics & modeling.
This breakout session will explore strategies to deliver a ‘SPM Center of Excellence’, a
best-practices approach to implementing a centralised SPM model—from assigning the right people, to
determining processes, and selecting the best technology. Learn how Salesforce.com and Acision are
using Xactly sales performance management solutions to align sales to corporate goals, promote
confidence in the accuracy of sales compensation programs, ensure consistent sales execution, and
provide unprecedented visibility.
Full
session details. |
| 13:15 - 14:15 |
No More Bad Data !
Is your data clean? Is it accurate? Do duplicate records give you a headache? Preventing and
correcting bad data is no small task. Join us for a session dedicated to data cleansing and
de-duplication and learn techniques for better managing your data. We'll discuss methods, tools,
and best practices to help you improve and maintain your data quality. Best of all, we'll show you
how to build in Data Safeguards to prevent data from getting dirty in the first place -- and
Dashboards to help you spot it when it happens.
Full
session details. |
| 13:15 - 14:15 |
Apex, Visualforce & Beyond: A Glimpse into the Future of
Force.com
This session will provide an essential update on the vision and direction of the Force.com
platform. Come hear Steve Fisher, salesforce.com's SVP of Platform Division, give developers a
rare, behind-the-scenes look at the future of the Force.com Platform. The session will also provide
an opportunity to get your toughest technical questions answered by a panel of Force.com product
managers and R&D experts.
Full
session details. |
| 13:15 - 14:15 |
Financial Services – Salesforce in Capital Markets
Attend this session to hear from two financial institutions that have used Salesforce to
dramatically improve sales coverage with their clients. You will also learn how Salesforce can be
used to integrate the different business processes, cultures and information that result from a
business merger.
Full
session details. |
| 13:15 - 14:15 |
Building New Apps on the Force.com Platform
Learn how you can reduce costs and increase the delivery of innovation to your business
using the revolutionary salesforce.com on-demand application development platform. Join us to see
how easy it is to rapidly build, deploy and manage sophisticated applications. Learn why you don’t
have to be a programmer or developer to join the revolution: Just point-and-click your way to this
session.
Full
session details. |
| 14:45 - 15:45 |
Best Practice: Sales Excellence !
Join this session to see and hear real-life examples of how salesforce.com executives and
our customers drive excellence in the areas of pipeline management, forecasting, performance
measurement and dashboards. You'll walk away with the know-how to impress in your organisation!
Full
session details. |
| 14:45 - 15:45 |
Salesforce for Google AdWords: Optimise SEM Performance
Salesforce.com has turned Search Engine Markting (SEM) into a cost-effective lead-gen
machine, thanks to best practices gleaned from our work with leading vendors and practitioners.
Join us to hear the latest tricks for optimising SEM performance, using Salesforce for Google
AdWords, honing lead flow with organic and paid search techniques, and measuring ROI from keyword
to close.
Full
session details. |
| 14:45 - 15:45 |
Industry Focus: Financial Services. Managing Indirect
Sales.
Learn how two different organisations have used Salesforce to dramatically improve sales
coverage and drive new business from their intermediated sales teams.
Full
session details. |
| 14:45 - 15:45 |
Hands-On: Visualforce: Any User Interface, Any Application,
Any Device
Looking to extend the ‘look and feel’ of your Force.com application or need to create an
entirely new interface to make your application visually distinct? In this introductory session,
find out how Visualforce provides you with a framework for building and deploying any kind of user
interface design. Learn how easy it is to configure our standard user interface and even replace it
altogether with a suitable style and set of interactions to enhance the whole user experience.
Full
session details. |
| 14:45 - 15:45 |
Chief Innovation Officers: Delivering Rapid Business
Benefit
Agility and innovation are key to driving a successful business in an increasingly
competitive global economy. Join us in this session to hear first hand from customers that have
used the force.com platform to drive innovation and change to deliver rapid results to the
business. Learn how as a result these innovators have elevated IT to a proactive and critical
function in their respective companies.
Full
session details. |
| 14:45 - 15:45 |
Security: There is No Finish Line on Security
There is no finish line to building the right security, and we recognise that our own
customers' security is the foundation of success. Salesforce.com continues to implement, hands
down, the best possible technologies in this area. Join in on this hard-hitting session to learn
best practices for ensuring data and systems security in your organisation.
Full
session details. |
| 16:15 - 17:15 |
CTI and Multichannel Communications: Ringing in Customer
Loyalty
Every phone call is an opportunity to strengthen customer loyalty. People have long
understood the benefits of integrating their service and support applications to their telephony
system: customer information instantaneously delivered to them, automatic logging, and faster call
handling times. But the complexity and cost have always been a challenge. With Salesforce Service
& Support, CTI is a snap. Join us in this session to find out more. You'll leave with best
practices, tips, and tricks to use immediately!
Full
session details. |
| 16:15 - 17:15 |
Enterprise Integration: Combine the Salesforce Platform with
your Architecture
The Force.com platform and popular Web Services API make the concepts of SOA (Service
Oriented Architectures) real by making it easy to create powerful and robust integrations with
other systems. This session will review Force.com SOA features and tools for integrations, as well
as some of the popular APIs and techniques for connecting to application data and infrastructure.
Full
session details. |
| 16:15 - 17:15 |
Sneak Peak at the Product Roadmap for System
Administrators
The Salesforce platform is the powerful engine that supports all of your configuration,
customisation, and integration needs. Be the first to find out where the platform is headed in this
sneak peek at future products and features. Get the inside scoop on salesforce.com's vision for
advanced customisation, app building, and administration capabilities that will enable you to
automate all of your business processes on the Salesforce platform!
Full
session details. |
| 16:15 - 17:15 |
Empowering Sales & Service Excellence in the
Communications Industry
In the competitive, fast-changing global communications industry, sales excellence and the
ultimate customer experience have never been more important. Join this session to hear firsthand
from industry-leading communications carriers how they are using Salesforce to drive success in
their business. See a live demonstration of Salesforce tailored to the communications industry and
learn how you can empower your organization with on-demand.
Full
session details. |
| 16:15 - 17:15 |
Hands-On: Build it Now ! Get under the covers of
Force.com
Do you want to see just how easy it really is to build on-demand applications on the
force.com platform? Join this hands-on training session for a live walk-through of how to build an
example application. Feel free to take your shiny new application home to show-off to your
colleagues!
Full
session details. |
| 16:15 - 17:15 |
Measuring your Marketing: Get the Most Out of Reports &
Dashboards
What good is marketing without measurement? It's easy to create reports and dashboards to
get the marketing intelligence you crave. Join us to learn best practices for capturing popular
marketing analytics in easy-to-use reports and dashboards.
Full
session details. |
| 16:15 - 17:15 |
Increase Sales Effectiveness: Arm Every Employee with the
Most Relevant Content
Are your sales teams inundated with so much information on products, competitors,
propositions and market trends that they can’t keep up? Come and listen to customers that are using
Salesforce Content to provide sales reps with the timely, accurate information that makes the
difference between landing big deals and missing their quota.
Full
session details. |
