Sales managers and executives, join us for all you need to know to improve productivity and gain insight on salesforce.com’s integrated sales automation capabilities. Get to know Salesforce customers and experts and pick up best practices for guaranteed immediate impact in your company. You’ll leave with the latest ideas for dashboards, reporting, mobile solutions, prospecting, account planning, pipeline, and forecast accuracy.
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Everything starts with Marketing. Enable your marketing team to increase lead generation, improve alignment with sales, and measure overall returns on marketing €'s spent. Learn how you can master the Salesforce marketing capabilities to improve lead generation, campaign management, and overall processes. Walk away with tips and best practices to create, hands down, the most effective campaigns around.
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Good customer service drives loyalty, customer satisfaction, and increased revenue streams. Join us to learn how to leverage Salesforce to increase response times, first contact resolution, and overall customer satisfaction. An array of service and support experts will pass along strategies, tips, and tricks for improving responsiveness, resilience, and satisfaction. Take home use cases, valuable best practices, and hands-on experience.
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Optimise your Salesforce implementation—starting now! Whether you need to hit the ground running with Salesforce or you’ve nailed the basics but are looking to sharpen your product expertise, we’ve got just what you need. Hear from the pros who live and breathe Salesforce, gather key best practices, tips, and tricks from expert users, and get hands-on experience to put it all together.
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Turn your IT department into a force for rapid innovation with in-depth sessions and discussions with top thought leaders. This track is for IT managers and executives looking to understand the current shift in the world of technology as Software as a Service becomes an even more sought-after part of the enterprise architecture. Hear from innovative IT experts and gain insight into how to use the AppExchange and the Force.com platform to both automate and integrate.
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Unleash the power of the Force.com platform with sessions designed to maximise your innovation potential. This track is for developers and technically oriented system administrators who want to learn how to use the platform to build, integrate, and extend on-demand business apps. Learn the latest innovative tips, tricks, and development secrets—directly from platform experts, architects, and industry leaders.
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Travel Beyond Traditional CRM: Discover how CRM fuels growth within specific industry verticals through a series of presentations, demonstrations and fun networking opportunities. Gain insight into industry trends and sit in on exclusive case studies and panels on a vast range of topics, all focused on helping you formulate and execute in-depth and scalable success strategies.
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