Customer Services Executives

In today's fast moving world providing world-class customer service and support is an evolving challenge for companies of all sizes. Your customers' service expectations explode whilst your budgets do not. Join us to learn how the direction of both the Salesforce Call Center and the Salesforce Customer Portal will benefit your business by driving greater customer satisfaction through innovative solutions that are sensitive to your bottom line.

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With the salesforce customer portal, your customers get to choose when and how they want to interact with your customer service center, and when they do, they get a rich web 2.0 experience making them want to come back. Find out how to quickly and easily set up your own customer portal so it is ready to deploy as an integral part of your Salesforce application family.

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How would you like to jumpstart your Salesforce Service & Support implementation? Join our customers and experts as they talk about how they rolled Service & Support out in record time, how they integrated with other enterprise systems, how they trained their agents and how they supported international requirements including multiple languages.

Every phone call is an opportunity to strengthen customer loyalty. People have long understood the benefits of integrating their service and support applications to their telephony system: customer information instantaneously delivered to them, automatic logging, and faster call handling times. But the complexity and cost have always been a challenge. With Salesforce Service & Support, CTI is a snap. Join us in this session to find out more. You'll leave with best practices, tips, and tricks to use immediately!

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The biggest challenge faced by most customer service organisations is the ability to continually innovate in their business. The expectations of customers are constantly rising, and there is a pressure for service organisations to improve their service delivery. Blogging, YouTube, and Web 2.0 technologies have given every customer a voice to express their emotions. The technology used in these organisations has restricted improvements, sometimes taking up to 15 months for a small incremental change to address a business requirement. This presentation will discuss how Salesforce service and support allows companies to innovate at the pace of their customers, with both the Salesforce Call Center and the Salesforce Customer Portal. pdf

What are the key indicators that define the success of your service organisation? How do you measure the health of your operations? And are you measuring the right parameters to achieve your business objectives? Attend this session to learn best practices for defining and measuring the correct support metrics.

Elevate the self-service experience with the next generation Salesforce Customer Portal. In this session, learn how the Customer Portal revolutionises self-service by offering a personalised online experience using multiple portals and profiles, enables entirely new self-service processes with custom objects and mashups and allows unlimited customisation using the salesforce platform.