Going Beyond CRM

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In the competitive, fast-changing global communications industry, sales excellence and the ultimate customer experience have never been more important. Join this session to hear firsthand from industry-leading communications carriers how they are using Salesforce to drive success in their business. See a live demonstration of Salesforce tailored to the communications industry and learn how you can empower your organization with on-demand.

Customer and partners of all sizes have a unique opportunity to capitalise on the Force.com platform to create commercial applications. Join your peers to share ideas and learn best practices. If you are a customer that provides software or services, find out how to create new revenue streams for your company. If you are a software or consulting partner, the Force.com platform OEM program enables you to rapidly create commercial on-demand products that are significantly easier to operate and maintain than your existing products.

In the competitive, fast-changing global media industry, managing client relationships has never been more important. Join this session to hear first-hand how industry-leading media companies are using Salesforce to drive success in advertising sales and to take a more sophisticated approach to win their share of advertising spend. See a live demonstration of Salesforce for Ad Sales and learn how you can empower your sales team to collaborate and sell more effectively across various media types – including print, digital/online, broadcast and outdoor.

Attend this session to hear from two financial institutions that have used Salesforce to dramatically improve sales coverage with their clients. You will also learn how Salesforce can be used to integrate the different business processes, cultures and information that result from a business merger.

Learn how two different organisations have used Salesforce to dramatically improve sales coverage and drive new business from their intermediated sales teams.

Why spend precious time manually assigning tasks, sending emails, and updating your records when Salesforce can do the work for you? Learn first-hand how salesforce workflow can help streamline processes in your organisation.

The salesforce.com customer community is all about success. Local User Groups are the perfect opportunity to help you experience more of it.Tap into the energy and expertise of salesforce.com's user groups! Join colleagues from your industry to share ideas and hear about best practices.

The salesforce.com customer community is all about success. Local User Groups are the perfect opportunity to help you experience more of it.Tap into the energy and expertise of salesforce.com's user groups! Join colleagues from your industry to share ideas and hear about best practices.

How do you use standard functionality within Salesforce that you are not using today? We will show you some nonprofits that are using great standard functionality within Salesforce that you may not be using. We will help you decide when to turn it on and how you might use it. We promise not to show you anything not "in the box"!

During this session we will discuss two typical examples of non-profit business processes and how Salesforce can be used to provide the solution. In an interactive forum, our partners will present solutions and invite the audience to comment on the results!