Track 1: Sales Cloud
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- Breakout Session 1: 12:15 - 13:15
Using the Sales Cloud to Grow Sales, Faster and Smarter:
Are you maximising sales or finding it hard to close deals because of a lack of sales knowledge and opportunities? It’s time to do things differently. In this session, we’ll explore innovative ways to increase customer acquisition in the cloud. We’ll also look into how your business can sell smarter, close more deals faster, and build long-term loyalty with existing customers.
- Breakout Session 2: 14:15 - 15:15
Optimising Marketing Campaigns with Salesforce CRM and Google Adwords:
In these times, how do you grow your lead generation without growing your budget? Are you using Campaigns in Salesforce CRM as well as you could? Do you know how many people come to your Web site every day? What percentage of those visitors do you capture and convert? It’s time to optimise your marketing campaigns for maximum effectiveness! This session features the latest tips and best practices on creating campaigns to capture more leads from your Web site and integrate directly with Salesforce CRM.
- Breakout Session 3: 15:30 – 16:30
Better Decisions with Accurate Forecasting and Real-time Dashboards and Reports:
Your business and your customers are changing fast. How can you use the real-time analytic capability of your CRM applications to keep your finger on the pulse of your market, your customers, your sales, marketing and service teams? Learn new and innovative techniques for measuring success, monitoring performance, and tracking changes in your business.
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Track 2: Service Cloud
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- Breakout Session 1: 12:15 - 13:15
Welcome to the Service Cloud - Join the Customer Conversation:
Providing world-class customer service is critical to retaining customers in the downturn. But so is lowering your costs. Find out how the Service Cloud makes this possible by delivering an integrated customer service experience through multiple channels, from self-service portals to email, telephone, and social sites such as Facebook and Twitter.
- Breakout Session 2: 14:15 - 15:15
Delivering a World-class Customer Service Experience - A Panel of Experts:
Learn from the companies using the Service Cloud to deliver outstanding service to thousands of customers. They'll share how they use Salesforce CRM to reach their business targets of cost reduction, improved customer satisfaction, and increased cross-sell and up-sell revenues.
- Breakout Session 3: 15:30 – 16:30
In-depth with the Service Cloud: A Hands-on Demo:
The Service Cloud is the next big revolution in customer service and support, bringing together multiple technologies to deliver an outstanding customer experience. But how do you get started? In this session we will walk through how to use Salesforce CRM for customer service and support, and how you too can get started in record time.
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Track3 : Custom Cloud
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- Breakout Session 1: 12:15 - 13:15
How Cloud Computing Lets IT Focus on What Matters:
Learn how multi-tenant cloud computing can help your organisation deliver business applications faster and cheaper than traditional development platforms. The elasticity and agility of the Force.com platform lets IT focus on innovation while significantly reducing infrastructure and operational costs.
- Breakout Session 2: 14:15 - 15:15
Force.com in Action:
This is an action session! In 40 minutes, we’ll build a Force.com application from scratch. The Force.com platform features a fully integrated stack for delivering applications fast. That means you can concentrate on doing the stuff that matters and on innovation, instead of on infrastructure. Join us for this practical session and experience the breadth of the platform—from the database model to user interface and reporting.
- Breakout Session 3: 15:30 – 16:30
Behind the Scenes with the salesforce.com Platform:
Have you always wondered how salesforce.com handles hundreds of millions of requests each day, but continually innovates faster than any other company? In this session you will learn about the revolutionary multi-tenant architecture behind salesforce.com, as well as in-depth discussions about security and integration. The session will also walk through the data centers that salesforce.com use around the world to serve millions of users.
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