Covansys Standardizes Global Sales Team on Salesforce.com's Online Customer Relationship Management Solution

Global technology and consulting firm selects salesforce.com over traditional client/server solutions

SAN FRANCISCO, CA — October 7, 2002 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that Covansys Corporation (NASDAQ: CVNS), a global consulting and technology services company, has standardized on salesforce.com for a comprehensive view of its sales process.

After evaluating traditional client/server CRM systems, which Covansys found to be unnecessarily cumbersome and costly, the company chose salesforce.com because it enabled a rapid and affordable worldwide deployment and complete visibility into the sales pipeline. In just six weeks, nearly 200 users in five international divisions were up and running on salesforce.com using multiple currencies. The team now has current access to a single source for all sales and customer information 24 hours a day, seven days a week. With such facilities, senior executives can now use salesforce.com's intuitive user interface and robust, real-time reporting capabilities to access insightful and accurate reports.

"As a global company with a geographically dispersed sales force, Covansys needed a centralized sales information tool that people could access at any time, no matter where they are in the world," said Brad Gragert, vice president of corporate sales at Covansys. "Salesforce.com delivers the international sales functionality we need without the high costs and lengthy implementation process associated with traditional software CRM systems."

"Salesforce.com's lead tracking capabilities also better enable Covansys to meet the needs of prospective clients," Gragert added, "while providing us with an objective tool for calculating the ROI for lead generation campaigns."

"Salesforce.com is ideally suited for international companies that want CRM functionality, but don't want to take multi-million dollar risks with expensive software systems," said Marc Benioff, chairman and CEO of salesforce.com. "Our flexibility and ease of use enables companies like Covansys to become active CRM users in a matter of weeks as opposed to months or years. We are pleased that Covansys has joined a growing number of companies that have chosen salesforce.com for a fraction of the cost, fraction of the time, and fraction of the risk of traditional software systems."

Salesforce.com currently has more than 5,000 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and USA Today. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, salesforce.com has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ:PSFT), Oracle (NASDAQ: ORCL), and SAP (NYSE: SAP) combined.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.