Salesforce.com Provides Free Service to Nonprofit Organizations

Salesforce.com/foundation Furthers Vision to Donate 1% of salesforce.com Profits by Giving Licenses Away to Charitable Associations

SAN FRANCISCO, CA — October 24, 2002 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that it will offer free use of its application worldwide for up to 10 users of each of the 100 qualified nonprofit organizations. To qualify, the nonprofits must be registered in the U.S. with the IRS as a 501c3 charity, or outside of the U.S. as an NGO, and have a charitable purpose to meet minimum eligibility requirements. The program is aligned with the salesforce.com/foundation's goals of creating a new model to integrate business and the community to create social change in part by donating 1% of its profits to the community.

"Nonprofits need our service to run effectively, just as for-profit organizations do," said Marc Benioff, chairman and CEO of salesforce.com and founder of the salesforce.com/foundation. "The public sector needs to be able to maximize its time making our world a better place. Our product allows them to spend more time serving people in need and less time dealing with cumbersome administrative and data management issues."

Many nonprofits have already benefited from this rare opportunity in the test-phase of this program, and have set examples for others that will help salesforce.com tailor the system to work in the nonprofit "paradigm" and manage their critical data. From the proven success of this pilot program, salesforce.com/foundation is reaching out worldwide to over 20,000 nonprofit organizations that collectively manage billions of dollars and hundreds of thousands of volunteers. Going forward, this program will help charitable causes to realize the tremendous benefit to their businesses of using this inexpensive and simple service in the areas of membership, donor, volunteer and program participant management.

"We can access information from anywhere in the world," said Membership Coordinator Patricia Sipher, of CIVICUS, a world alliance for citizen participation. "For example, we could be at a conference with a laptop, run into a member and instantly access their information to find out when they joined, their membership type, and their interests."

Salesforce.com/foundation will evaluate eligible nonprofits based on predefined criteria. Nonprofits interested in finding out more information about this program and costs for services not covered in this program should log onto www.salesforce.com and follow the steps for nonprofits within the 30-Day Trial or should call 1-800-NO-SOFTWARE. Salesforce.com will ensure nonprofits continue to realize the same satisfaction as other paying customers.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.