Tangram Selects Salesforce.com S3 for Global On-Demand Customer Relationship Management

Thorough total cost of ownership analysis demonstrates a 30% cost savings over 3 years for salesforce.com S3 as compared to conventional mid-market software

SAN FRANCISCO, Calif. - July 28, 2003 - Salesforce.com, the world leader in delivering software-as-service, today announced that Tangram Enterprise Solutions, Inc., a global leader for automated IT asset management, has standardized its sales and marketing operations on salesforce.com S3. Tangram is a partner company of Safeguard Scientifics, Inc (NYSE: SFE). Tangram has successfully implemented salesforce.com's on-demand customer relationship (CRM) service to provide total visibility into sales and marketing data for employees worldwide, including remote personnel. The company chose salesforce.com S3 over mid-market software alternatives following a thorough internal analysis that showed a 30 percent cost savings for salesforce.com on a three-year timeline, as well as a significantly lower upfront investment.

"When we looked at the total cost of ownership over a three-year period to operate and maintain salesforce.com S3 versus conventional software and other hosted solutions, there was clear justification for making our choice," said John Charnovich, senior vice president and CIO of Tangram. "With no implementation hassles or ongoing software support concerns, ease of use and rapid deployment, salesforce.com quickly delivers total visibility into our pipeline and forecast so that we can track measurable progress, sell more successfully, and increase revenues for the company."

Looking to replace its homegrown CRM application, Tangram scrutinized analyst reports, industry research and an initial list of eight CRM solutions before creating a short list that included salesforce.com and SalesLogix. The company then completed a thorough analysis of the finalists, examining cost, support, functionality, usability and scalability, among other factors. Salesforce.com emerged as the clear choice for top value and functionality and was implemented worldwide without lengthy software installation, ongoing connectivity concerns, or database back-up. With salesforce.com's on-demand CRM solution, Tangram now has granular visibility into marketing campaigns, sales activity, and forecast stages, facilitating collaboration and enabling management to quickly identify and rectify critical issues. Two months from full deployment, Tangram is on track to realize a 25 percent improvement in its pipeline and forecast processes, resulting in more targeted opportunities and increased revenues.

"Companies are crunching the numbers and turning to salesforce.com S3 for CRM success without software," said Marc Benioff, chairman and CEO of salesforce.com. "Our profitability is directly linked to our mission to support successful operations for each of our 6,900 customers through our cost-effective utility model for application delivery."

With 6,900 customers and 94,000 subscribers worldwide, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. Salesforce.com S3 allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the salesforce.com client/service application system, allowing it to be easily customized by tools from BEA (NASDAQ: BEAS), Borland, Microsoft (NASDAQ: MSFT), and Sun (NASDAQ: SUNW). The new salesforce.com Integration Server powered by TIBCO (NASDAQ: TIBX), available to salesforce.com S3 customers, offers integration with almost every corporate system including SAP (NYSE: SAP), Oracle (NASDAQ: ORCL), PeopleSoft (NASDAQ: PSFT), and Siebel (NASDAQ: SEBL) applications.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

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