PcNetworkTech.com Replaces Microsoft CRM with Salesforce.com Winter '04

Technology solution provider switches to state-of-the-art CRM for better overall user experience, easier customization, and proven success

SAN FRANCISCO, Calif. - February 9, 2004 - Salesforce.com, global leader in on-demand customer relationship management (CRM) services, today announced that PcNetworkTech.com has deployed salesforce.com's state-of-the-art Winter '04 service to replace its previous Microsoft (NASDAQ: MSFT) CRM software implementation. A technology solutions provider specializing in the hospitality industry, medical practices and small businesses, PcNetworkTech.com switched to salesforce.com for a better overall CRM user experience, easier customization and proven features and functionality.

Following a lengthy deployment, PcNetworkTech.com found Microsoft CRM software difficult to customize and tailor to their specific business needs. In addition, it was costly and time consuming to maintain the multiple servers needed to keep it running and a challenge to manage the system from the road. With salesforce.com's ease of use and painless customization, PcNetworkTech.com has dramatically improved its CRM user experience while better managing its mission-critical customer information. Accessible from anywhere, at any time, salesforce.com provides PcNetworkTech.com a comprehensive view of all customer interactions.

"The fact that we were able to start using salesforce.com immediately and customize the application so quickly and easily was amazing," said Jaime Velez, president and CEO, PcNetworkTech.com. "Additionally, salesforce.com's proven on-demand model frees our mobile work force from the burden of hardware and software maintenance. The ease of use, customization, and on-demand access allows us to focus on our customers and our business — which is booming thanks to salesforce.com."

"Businesses today are looking for CRM success they can count on," said Marc Benioff, chairman and CEO, salesforce.com. "Companies can't afford to spend months implementing something only to find out it doesn't do what they need to effectively run their business. State-of-the-art features combined with an outstanding user experience make salesforce.com the best CRM value for businesses of all sizes."

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.