Forrester Research Gives Salesforce.com Highest Overall Score for On-Demand SFA Functionality

Salesforce.com tops Siebel OnDemand in Forrester's 2004 Hosted Sales Force Automation (SFA) TechRankings assessment

SAN FRANCISCO, Calif. - February 10, 2004 - Salesforce.com, the global leader in on-demand customer relationship management (CRM) services, today announced that it has received the highest overall score in Forrester Research's 2004 Hosted Sales Force Automation (SFA) TechRankings analysis. The objective TechRanking assessment tested on-demand CRM solutions from salesforce.com, Siebel (NASDAQ: SEBL), NetSuite and Salesnet to determine which deliver the best on-demand sales force automation functionality. In addition to performing best overall, salesforce.com received the highest ranking from in four of seven categories in the sample product matrix accompanying the assessment, and out-performed Siebel OnDemand in six.

"We measured vendors on seven key categories: setup and configuration, sales management, sales analysis, usability, access and integration, market presence, and cost," Forrester vice president and research director Erin Kinikin explained to DestinationCRM (see "Forrester Ranks Hosted SFA Solutions," 2/3/04). "Salesforce.com had the highest score overall, based on particularly strong setup and configuration, access and integration, and market presence."

Forrester evaluated salesforce.com Winter '04 Enterprise Edition, Siebel OnDemand - UpShot Edition, NetSuite Version 9.1, and Salesnet Extended on more than 300 detailed criteria. In the sample product matrix available at www.forrester.com/TechRankings, salesforce.com outperformed the competition in the following categories:

 - Access and Integration: Sforce, the world's first on-demand application platform, allows developers to customize, integrate and extend the salesforce.com user interface, business logic and data model to support specific business requirements. Integration strength earned a 4.0 out of 5.0 ranking for salesforce.com, compared to a 3.6 for its closest competitor.

 - Usability: Delivering the best user experience in the industry, salesforce.com far outperformed the competition in usability with a score of 4.4 over a distant 3.6 by the nearest competitor.

 - Setup and configuration: Salesforce.com Winter '04 offers state-of-the-art features for setup, administration and global CRM. Forrester assigned salesforce.com top rank (4.1) in setup and configuration.

 - Market Presence: Over 8,400 companies around the world currently use salesforce.com's proven Winter '04 service. Forrester assessed salesforce.com as the clear market leader over its nearest competitor, Siebel OnDemand (4.3 to 3.3).

"Salesforce.com is the proven leader in on-demand CRM services," said Marc Benioff, chairman and CEO, salesforce.com. "We are driven by a core commitment to on-demand CRM success for each of our 8,400 customers worldwide through delivery of state-of-the-art functionality, and a user experience that has now been judged the best available by Forrester and Gartner both."

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.