Salesforce.com chosen for the four largest multi-thousand-user enterprise-wide announced deployments of on-demand CRM
NEW YORK - July 21, 2004 - Salesforce.com (NYSE: CRM), the market and technology leader in customer relationship management (CRM) on-demand, today announced that salesforce.com has been chosen for enterprise-wide on-demand CRM deployments at Automatic Data Processing, Inc. (NYSE: ADP) and Corporate Express, Inc., a Buhrmann company (NYSE: BUH). Both companies have already begun implementation of salesforce.com for what is expected to be multi-thousand-user deployments. Together with SunTrust Banks and SunGard, both previously announced implementations of approximately 2,000 and 1,000 subscribers respectively, these four implementations represent the largest deployments of on-demand CRM announced to date.
"After an initial trial of salesforce.com, we found that the teams using salesforce.com were able to increase their productivity," said Mark Newhall, vice president, customer care and quality systems, Corporate Express. "Salesforce.com immediately became a key part of our Integrated Sales Team initiative, one of our strategic projects this year. We look forward to continuing our rollout of salesforce.com to our sales and customer care teams across our 33 divisions for a total of 3,000 subscribers on salesforce.com."
In both cases, salesforce.com was first successfully evaluated in a corporate division or geography, and then expanded into an enterprise-wide, global rollout:
» In the fall of 2003 began a pilot of salesforce.com in its Major Accounts division. Based on the success of the pilot, ADP subsequently expanded its deployment to other Employer Services businesses and its Claims Services division, with plans to expand globally within the next two years.
» Corporate Express, one of the world's largest business-to-business suppliers of office and computer products and services, evaluated salesforce.com over the last year to support its strategic accounts team. With the success that Corporate Express experienced with its current 2,000 subscriber deployment, the company plans to roll out salesforce.com to an additional 1,000 subscribers as the backbone of its integrated sales and customer care initiative.
Both enterprise-wide implementations represent multi-phased rollouts, and revenue is recognized as the service is actually delivered.
"We are thrilled to be chosen by these leading Fortune 500 companies for their enterprise-wide deployments of customer relationship management on-demand," said Marc Benioff, chairman and CEO, salesforce.com. "Salesforce.com has now been chosen for the four largest multi-thousand-user, enterprise-wide deployments of on-demand CRM ever announced. We look forward to working with these new customers to expand their implementations of salesforce.com to share and manage all their customer information enterprise-wide."
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.