Pharmaceutical Services Leader Quintiles Selects Salesforce.com for 2,000 Subscribers Worldwide

SAN FRANCISCO, Calif. — November 17, 2004 — Salesforce.com (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that Quintiles Transnational Corp, the world's leading provider of product development and commercialization solutions to pharmaceutical and biotechnology companies, has selected salesforce.com as its global CRM standard. Quintiles has already begun enterprise-wide implementation of salesforce.com for what is expected to be a 2,000-user deployment as part of an agreement signed during salesforce.com's third fiscal quarter.

Quintiles' selection of salesforce.com followed an extensive evaluation of CRM options, including three large enterprise software vendors. "With so many Quintiles users involved in migrating to the new system, it was important that our evaluation process was comprehensive," said Georgina Morris, head of global business development information systems at Quintiles. "We carried out a rigorous evaluation based on key areas such as customization, functionality, cost, technical architecture and vision. Salesforce.com's on-demand solution was the preferred choice based on its low-risk, on-demand technology model and all-round usability."

Salesforce.com will be used by Quintiles' sales and marketing teams across the world to boost repeat sales and track customer interactions. Quintiles works with hundreds of pharmaceutical and biotech companies to help them develop and market their products.

"The pharmaceutical and biotech sectors are highly competitive," said Morris. "Our approach is to provide a more personal service and build lasting partnerships with our clients. Salesforce.com will help us integrate our global efforts by delivering a 360° view of our customers and prospects at any given time, whether our people are working remotely or in the office."

Innovex, the Quintiles unit that provides pharmaceutical and biotech companies with sales and marketing services, has been successfully using salesforce.com since August 2002. Quintiles' enterprise-wide salesforce.com implementation represents a multi-phased rollout, and revenue is recognized as the service is actually delivered.

Quintiles is one of the 12,500 companies of all sizes that comprised the salesforce.com customer base as of October 31, 2004.

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Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

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