Who's Calling Extends and Customizes Salesforce.com to Increase Visibility into Sales, Marketing and Customer Service

On-the-fly customization capabilities give Who's Calling the power to be unique

SAN FRANCISCO — March 21, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Who's Calling is providing its sales and marketing teams with instant access to customer data and campaign results with salesforce.com. Who's Calling is using salesforce.com's customization tools to manage customer records and incoming sales leads, and to provide richer information about customers to everyone involved in the sales process.

Who's Calling (www.whoscalling.com) is a call-measurement, ad tracking and lead-producing service that helps businesses nationwide maximize the revenue-generating potential of the telephone. With Salesforce, Who's Calling is leveraging the benefits of a 17th-generation CRM solution, as well as new innovations, including the Customforce tool, for rapid, easy customization. Using Customforce, Who's Calling has been able to adapt Salesforce to meet its unique needs. Who's Calling is one of the 13,900 companies of all sizes that comprised the salesforce.com customer base as of Jan. 31, 2005.

"By implementing Salesforce, we can now properly follow up on sales leads, and understand how our marketing campaigns are doing on a day-to-day basis," said Shellie Pierce, director of marketing and communications, Who's Calling. "We are able to help our customers better than ever before—not to mention our own staff. We've created almost 90 dashboards for each of our sales managers and for our Client Satisfaction staff."

In addition to creating dashboards for instant visibility into the health of the business, Who's Calling has created custom fields and objects that allow sales and marketing staff to categorize customer records based on the company's specific needs. For instance, with custom objects, users can identify customers based on length of their relationship with Who's Calling, amount of billings, and vertical market.

"With the Web-to-lead features in Salesforce, we can now easily and cost-effectively create follow-on lead-generation programs," said Pierce. "In 2003, launching this type of campaign was more difficult and expensive. In 2004, we generated an additional 2,000 leads and salesforce.com did much of the web development work, saving us thousands of dollars."

With Customforce, salesforce.com provides every company the power to be unique. Representing a major breakthrough beyond cookie-cutter vertical solutions, Customforce enables ordinary business users to easily customize their CRM and create new on-demand applications through a simple point-and-click interface. Built into Salesforce and Supportforce, Customforce enables 13,900 companies to leverage the simplicity, power, and success of on demand to create 13,900 unique CRM editions. Customforce makes Salesforce the world's most customizable CRM.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.