Global power electronics company relies on Salesforce and Customforce to help drive sales success
SAN FRANCISCO, Calif. – August 8, 2005 – Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Xantrex Technology Inc. is using Salesforce to manage global sales leads and Customforce to tailor its deployment to Xantrex's unique business requirements. Xantrex is also using the Sforce on-demand integration platform to link Salesforce to Xantrex's intranet in order to auto-populate the intranet with customer profile information and serial number tracking data. In addition, the company is using Salesforce to provide mobile sales managers in the field with wireless access to key customer information.
Xantrex is a world leader in the development, manufacturing and marketing of advanced power electronic products and systems for the distributed, mobile and programmable power markets. With Salesforce, Xantrex benefits from an 18th-generation CRM solution, as well as new innovations, including the Customforce tool for rapid, easy customization. Xantrex is one of the 15,500 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of April 30, 2005.
"Salesforce gives us the tools to track leads, to quickly gather information about any customer and to address customer issues right away—and we can do so in several languages and currencies," said Doug May, Xantrex's Vice President of Sales. "That's key for us as we grow our business in Europe, South America and the Asia Pacific region from our original base in North America."
Xantrex is using Customforce, the salesforce.com customization toolkit, to develop a custom data capture application for field sales teams, as well as "Red Alert" custom reports that inform sales managers about customer issues that need immediate action.
Customforce enables users in an enterprise to easily create tailored analytics, business processes, and forecasting functionality that precisely match their unique business requirements, without the need for programming resources.
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