Leading Health Plan Provider Selects Salesforce.com for On-Demand Sales Force Automation

Salesforce.com to manage company-wide sales efforts for leading HMO

SAN FRANCISCO — September 6, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Kaiser Permanente has selected salesforce.com to provide CRM on a national level, and to create company-wide oversight of the health plan provider's sales efforts. Kaiser Permanente will use Salesforce to improve reporting of its sales pipeline, and to track follow-up on sales leads.

Kaiser Permanente is one of the 16,900 companies of all sizes that comprised the salesforce.com customer base as of July 31, 2005.

"We are proud to work with Kaiser Permanente," said Marc Benioff, chairman and CEO of salesforce.com. "For nearly 60 years, the name Kaiser Permanente has stood for excellence in health care services. Salesforce.com is delighted to contribute to their ongoing success."

"Kaiser Permanente receives consistently high marks in quality measurement and member satisfaction surveys," said David Watson, Chief Technology Officer and Vice President. of Kaiser Permanente. "Part of our strategy to maintain and exceed those ratings involves implementing strategic technological innovations that maximize employee productivity."

The company is also leveraging Customforce to tailor Salesforce's fields to its unique requirements. With Customforce, Salesforce provides every company the power to be unique. Representing a major breakthrough beyond cookie-cutter vertical solutions, Customforce enables ordinary business users to easily customize their CRM and create new on-demand applications through a simple point-and-click interface. Built into Salesforce and Supportforce, Customforce enables 16,900 companies to leverage the simplicity, power, and success of on demand to create 16,900 unique CRM editions. Customforce makes Salesforce the world's most customizable CRM. The company is also leveraging Customforce to tailor Salesforce's fields to its unique requirements. With Customforce, Salesforce provides every company the power to be unique. Representing a major breakthrough beyond cookie-cutter vertical solutions, Customforce enables ordinary business users to easily customize their CRM and create new on-demand applications through a simple point-and-click interface. Built into Salesforce and Supportforce, Customforce enables 16,900 companies to leverage the simplicity, power, and success of on demand to create 16,900 unique CRM editions. Customforce makes Salesforce the world's most customizable CRM.

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

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