Salesforce.com Given Top Spot in Customer Respect Index

Cumulative score for site usability, communication and trust puts company ahead of its competitors

SAN FRANCISCO — June 2, 2006 — Salesforce.com (NYSE: CRM), the market and technology leader in on-demand business services, today announced that it has been given top marks in the Customer Respect Index (CRI™), an analysis and ranking completed by The Customer Respect Group, an international research and consulting firm that focuses on how corporations treat their online customers. The Customer Respect Index, part of The Customer Respect Group's Online Respect Study, provides a qualitative and quantitative in-depth analysis and independent measure of a customer's experience when interacting with companies via the Internet. Salesforce.com's cumulative score for site usability, communication and trust beat all its competitors' rankings.

"Unlike our competitors who retrofitted their offerings for the Internet, salesforce.com's solution was designed from the start to be delivered on demand, as a service," said Marc Benioff, chairman and CEO, salesforce.com. "The Customer Respect Group has put a quantitative measure to what our customers already know — that salesforce.com gives users an unmatched experience for managing and sharing information on demand."

In addition to the overall highest score, salesforce.com was noted particularly for its communications, including the ability to provide timely and consistent responses to emails, as well as to allow customers to initiate a one-on-one dialog via its website. More details regarding the Customer Respect Index are available on The Customer Respect Group web site at http://www.customerrespect.com/default.asp?hdnFilename=research_ind_crm_Q2_2006.htm.

About Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/eu/products/, has revolutionised the ways that customers manage and share business information over the Internet. The company’s Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/eu/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace available at http://www.salesforce.com/appexchange/

As of July 31, 2008, salesforce.com manages customer information for approximately 47,700 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/eu/.

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