Adecco Recruits Salesforce.com for Global CRM
LONDON - Salesforce.com Dreamforce Europe Conference -- March 7,
HR solutions leader selects Salesforce.com Software-as-a-Service
CRM over Microsoft offering
- Salesforce.com [NYSE: CRM], the market and technology leader in Software-as-a-Service
and Platform-as-a-Service, today announced that HR solutions giant Adecco has chosen Salesforce
Software-as-a-Service (SaaS) CRM to streamline customer relationship data across its diverse global
markets. Adecco is currently implementing Salesforce across the US, the Netherlands, Belgium and
Italy, and plans to roll out salesforce.com to additional offices globally.
Adecco is one of the 41,000 companies of all sizes, industries and geographies that comprise
the salesforce.com customer base as of January 31, 2008.
Franck Lamouller, ICT Director at Adecco, chose Salesforce because it allowed its various
global offices and their global account managers to take advantage of a customised, wholly managed
customer data platform enabling the organisation to improve sales collaboration specifically
supporting comprehensive customer management and support.
Adecco, whose customers include major Fortune 500 international companies, has 6,600 offices
in 72 countries worldwide. According to Lamouller at Adecco, the company needed a single,
highly-customised view of all customer data across its offices, whose staff numbers and management
can vastly differ.
After meeting with salesforce.com, Adecco quickly realised the business benefits of the SaaS
model. Other solutions from vendors such as Microsoft were trialled, but working with an on-demand
model gave Adecco the freedom to use the Force.com platform as requirements dictated.
With Salesforce, Adecco's local offices now benefit from a global view of customer data
which they can access all of the time - without needing different servers in 72 different countries
- something only an on-demand model can offer
Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/eu/, or call 00800 7253 3333.